Outlook 365 app suddenly can't copy (or move) mail from one folder to another

Question

I have today got this problem:

E-mail can be received in my normal folders.

Now I can't move them away to 'deleted' or 'archive' folders any more.

I constantly get the error 'Det går inte att kopiera objekten'. 

(Can't copy the items / can't move the items)

It is the same regardless of mail account.

I have created a new profile with only my 'outlook.com' account.

I have tried to repair Office, got error code 30029-44 (can't find what that means).

I have uninstalled Office 365 and reinstalled it (with restarts).

Problem is still there.

On another computer, I can access my mail normally, and move items between folders and subfolders as usual.

I have disconnected all my mail accounts (and corresponding PST files), so there is only one account left, and I rarely use that.

So the problem seems to be linked to the Outlook app itself, not any mail account.

I have been using Office 365 for years, now suddenly it seems to be broken totally (Outlook, that is).

Please help!

Answer 1

GOOD NEWS!

After the new update yesterday, the problem was still there.

But - then I could do a full repair, without getting any error code!

The result was that all Office apps were gone...

But I could do a new install (again).

And after that everything seems to be OK.

I can move with menu item, and with drag&drop, as always before!

Thank you for your support!

.. / Jan

Answer 2

I noticed I also had an update coming.

Now I have 16.0.14021.20000

Still same problem.

I can't drag and drop one mail from one place in the folders to any other.

Always get the message

"Det går inte att kopiera objekten" (Can't copy the items)

It is also not possible to use a menu entry to move the mail to a specified folder. There is no message but no move either.

The only thing that works is from 'skräppost' (spam folder) to Inbox (indicating 'not spam')

My mail accounts are IMAP, and I can work with them on a Notebook I have, also drag and drop.

I also have one outlook.com mail address.

I have changed the profile to only include this one address, for testing.

But it is the same problem. I can't move or copy on mail item to any other subfolder.

.. / Jan

Answer 3

>> 16.0.14014.20002

That is the beta channel build number.

I'm using that build number too and can't repro the issue - I had an update waiting to be installed this evening. Check for updates and see if that helps, If not, what type of email account are you using?

Answer 4

I have both rebooted and restarted, sveral times.
Even uninstalled and reinstalled and rebooted afterwards.

On the File / Office Account I can only find (in Swedish)

Product with subscription
Microsoft 365

Belongs to : ...

In the Apps and functions list:

Microsoft 365 - sv-se

16.0.14014.20002

I have noticed some things:

I get most of mail in the trash filter (High level of security there).

At the top of the a mail I can e.g. choose 'move to inbox' - that works fine.

But I can't drag-drop the same message. Then it now always says ~ 'Can't copy item'

.. / Jan

Answer 5

Hi Jabbe,

I'm Diane, an Office Apps & Services MVP specializing in Outlook and an Independent Advisor. I will help you with this issue.

Did you reboot or just restart Outlook? Try rebooting.

Which version and build of Outlook are you using? See File, Office Account for the information.