Raderat primärkonto

Question

Hej, jag har lyckats radera ett primärt konto, Skol/arbetskonto. Det tillhörde mitt gamla jobb och jag trodde ju inte att det var avhängigt för att outlook skulle fungera. Nu har jag väl trasslat till det men jag har iaf fått igång min 365 mail igen men kan inte komma in i outlook längre då jag har "raderat" det kontot. Det ligger kvar men jag kan inget göra med det och jag skulle vilja öppna outlooken för att koppla mot exchange. Går det lösa eller är det bara att köpa nytt och börja om?

Mvh BrittMari

Answer 1

Hello Britt-Mari

Hi, I'm Karl and will be happy to help you today.

My apologies but I quite don't understand what you have described which is probably due to the translation.

First in regards to

>>

Can it be solved or is it just to buy new and start over?

<<

Yes this can definitely be solved without the need to buy anything.

What I am confused about with this description is what you mean by you ".....got your "365 mail started but can not get into Outlook"

From what I think you are describing is that your old school/work account has been deleted but is still configured in Outlook preventing Outlook from starting.

The easiest solution would be to start over by creating a new Outlook profile and configuring your email accounts again using the Control Panel Mail app

***sorry but you will need to use your browser's translation function for the articles included below

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a) - With Outlook closed open the Control Panel <Mail> app

Just in case you need info regarding how to access the Control Panel Mail app, that's described in the following article by Outlook MVP Diane Poremsky

Where is the Control Panel Mail icon?

https://www.slipstick.com/how-to-outlook/where-...

If using Windows 11

How to Open Control Panel in Windows 11

https://www.lifewire.com/open-control-panel-in-...

b) - Select <Show Profile> --> <Add> --> give the new profile a name (no need to remove the existing Outlook profile)

c) - Configure your email account(s)

d) - Set the newly created Outlook profile as the default for the next time Outlook is opened otherwise it'll use the old profile

Required Forum Disclaimer: The above links are non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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If I have not understood your issue correctly or have any questions about the above, please let me know