Denna verifieringsmetoden funkar inte just nu.

Question

Kommer inte in på min outlook mail.

Jag får verifiering via sms, men pga jag klickade för många gånger då jag inte fick sms så står det ”denna verifieringsmetoden fungerar inte just nu” har försökt återställa det med frågor via enkät men godkänns ej. Hur löser man detta?

Har även en mejl jag får kod till men behöver både från mejl samt nummer för att kunna återställa mitt konto.

Answer 1

Hello tauzon*,*

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

Thank you for understanding.

Regards,

Prince R

Microsoft Moderator

Answer 2

Hello Tauzon,

Thank you for posting in Microsoft Community.

It saddens me to hear that you're having trouble accessing your Outlook account. If the SMS verification method is not working, you can try using the email verification method instead. Just to set your expectations, we have limited tools to check your account, subscription, and service details in the community.

Here are the steps to follow:

1. Go to the Outlook.com sign-in page and enter your email address.
2. Click on "Forgot my password" link.
3. Select "I forgot my password" and click "Next".
4. Enter the email address associated with your account and the characters you see on the screen, then click "Next".
5. Select "Email" as your verification method and click "Next".
6. Enter the verification code sent to your email address and click "Next".
7. Follow the prompts to create a new password and regain access to your account.

If you're still having trouble, please check if your phone number has been block on this region. Otherwise, we recommend to set up multiple verification method to avoid this from happening again.

Let me know further so I can help more.

Regards,

Prince R

Microsoft Moderator