Can you please help me get my hotmail-account back

Question

Hi

Can you please help me get my hotmail-account back, i´ve tried several times but every time it get denied.

And in some way there is a mail that you guys weanna send a code to that is not a mail i´ve written at all.

i´ve tried change my password but, that doesn´t work and recreate my account doesn´t work either, i don´t know what to do, n i can´t see any mail at all on my hotmail from 24 och October 2023, and also appearently when i did those steps on your website it said that my hotmail-account was blocked, so yeah, what can I do?

This e-mail that begins whit xu isn´t mine at all

https://learn-attachment.microsoft.com/api/attachments/75d2d65d-db22-4f5e-9d4c-5760a559bb02?platform=QnA

Answer 1

Hello Linn M,

Welcome to Microsoft Community.

I am a Microsoft user just like you, I hope you are doing well.

Sorry for the inconvenience. I recommend you try submitting Recovery Form where you will need to provide answers to questions only the owner of the account can answer. Use link attached: https://account.live.com/acsr

After you submit the form, you will receive the results of your recovery request at the working email address you provided at the beginning of the form within 24 hours.

Your next steps depend on whether we could verify your account:

If it is "We could not verify your account", you will need to keep trying as many times as you want, up to two times per day.

If it is "We verified your account", Microsoft will use the same working email to send you instructions for how to sign back into your account.

Helpful tips

1. Answer as many questions as possible. If you’re not sure, guessing is ok — wrong answers don’t count against you. When you get to a question that lets you “add more," fill in as much information as you are able.
2. Use the information you created when you created your account or when it was last updated.
3. You can submit Account Recovery Form up to two times per day from a computer that you use regularly.
4. You will be asked to list the email addresses you have used recently and the subject lines of emails you have recently received. Ask family, friends, or business contacts for help in verifying their email addresses and for the subject lines of the last three emails they sent you.
5. Make sure you're using the correct domain for your account, such as hotmail.com, live.com or xbox360.com. Remember that your email address may be country specific. For example, if you created your account in Germany, your domain would probably be "hotmail.de" rather than "hotmail.com".

Source: https://support.microsoft.com/article/b19c02d1-a782-dee6-93c3-dc8113b20c42

Please let me know if you need more assistance.

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Warm Regards