I can't log in to outlook using my hotmail even though i have access to my microsoft account.

Question

I can't log in to outlook using my hotmail even though i have access to my microsoft account.

Anonym

I keep getting this whenever i try to log in to outlook using my iphone or laptop (WINDOWS).

UTC Date: 2025-07-10T12:40:50.653Z
Client Id: C1D03B85B7B940DCA0A876A4D7E3906F
Session Id: 25818acc-e125-4c7e-ad51-1f92d567bdbc
Client Version: 20250620014.20
BootResult: fail
Back Filled Errors: Unhandled Rejection: Error: 401:undefined|undefined:undefined
err: Error: 401
esrc: StartupData
et: ServerError
estack: Error: 401
    at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.ad3a7e4e.js:1:1039)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.ad3a7e4e.js:1:161561
st: 401
efe: GVX0EPF00011B63

Låst fråga. Den här frågan har migrerats från Microsoft Support Community. Du kan rösta på om det är till hjälp, men du kan inte lägga till kommentarer eller svar eller följa frågan.

0 kommentarer

1 svar

Answer 1

Hi, I am Van. I'll be glad to assist you today.

Please note that outlook.com is currently experiencing an issue. And Microsoft is actively investigating and fixing the problem. Kindly visit the link below to stay updated on the status of the case.

https://status.cloud.microsoft/

https://portal.office.com/servicestatus/

I recommend reaccessing your Outlook account at a later time after the issue has been resolved.

Please let me know if you need any further assistance. I will be glad to assist.