Use Microsoft Search to find topics in Microsoft Viva Topics
While Viva Topics users can find topics through topic highlights in their SharePoint sites, they can also find them through Microsoft Search.
When you search for a specific topic from the SharePoint start page, on Office.com, or from a SharePoint site that has been scoped to your organization, if a topic exists and is found, it will display the result in the topic answer suggestion format.
The topic answer will display:
Alternate names: Alternate names or acronyms for the topic.
Definition: Description of the topic provided by AI or manually added by a person.
Suggested or Pinned people: People suggested by AI or pinned to the topic by a person
Suggested or Pinned resources: Files, pages, or sites either suggested by AI or pinned to the topic by a person.
The topic page can display in the search results even if the topic answer card doesn't appear.
The search results in Word, PowerPoint, Outlook, and Excel will also show the topic answer when one is found.
In Viva Topics, you can manually edit a topic to include an acronym for it as an Alternate Name. This allows a user who is searching by only the topic's acronym to find the topic answer through Microsoft Search.
Acronym Answers is a feature provided though Microsoft Search and is managed separately from Viva Topics.
Bookmarks and topics
Bookmarks are a Microsoft Search feature that help people quickly find important sites and tools with just a search (for example, a travel booking tool on an external site outside of their Microsoft 365 tenant). They're created by search admins in the Microsoft 365 admin center.
For users who are looking for information about booking a trip for work:
If some users know the travel tool name (for example, "Concur"), it's easier to create a bookmark to go directly to the external site.
For users who search generally for "travel", create a topic on "Travel" that has the information they expect to see. Consider adding a link to the Concur external site in the description of the topic. If the link is instead to an internal travel booking site hosted on the Microsoft 365 tenant, you can add it to the “Pinned Resources”.
Search results priority
Search priority depends on the content being searched for. Results in search are prioritized based on user engagement and content coverage of bookmarks, topics, acronyms, editorial Q&A, and other types of answers.
Bookmarks and topics typically have high engagement due to them being premium features. This affects the way results are displayed in a search. In a query triggered by both bookmarks and topics, the two answers will prioritize the bookmark before the topic. For example, in a user's search experience, when a user searches for a term like “travel”, a bookmark will appear in place of a topic when a bookmark is available. When a query doesn't trigger bookmarks, but triggers topics and acronyms, the topic result will show before the acronym result. When a query only triggers one answer in any of the types, the answer will show first.
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