ไม่สามารถลงวินโดว์ 10 ได้ค่ะ

Question

There was a problem running this tool We're not sure what happened, but we're unable to run this tool on your PC. If you continue experiencing problems, reference the error code when contacting customer support. Error code: 0x80072F8F - 0x20000 Application 19,008 KB OK

Answer 1

Hi busayapun,

I'm Paul and I'm here to help you with your concern.

Please try the methods below.

1. Use System File Checker to check and fix corrupted system files that may be the cause of the issue. Please refer to the link.

https://support.microsoft.com/en-us/help/402652...

2. Update all device drivers and BIOS to the latest version.
3. Use Command Prompt commands.

=> Open Command prompt as Administrator.

=> Type/copy the commands below , enter 1 by 1.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

3. Use System File Checker to check and fix corrupted system files which may be the cause of the issue. Please refer to the link.

https://support.microsoft.com/en-us/help/402652...

After that try to update again.

4. Use Windows Update Assistant.

https://go.microsoft.com/fwlink/?LinkID=799445

4. Disconnect any USB devices except for the mouse and keyboard.
5. Uninstall any 3rd-party Antivirus program.
6. Perform Clean Boot. Refer to this link.

https://support.microsoft.com/en-us/help/929135...

After doing the thing listed above, try to upgrade again using the Media Creation Tool.

I hope this helps. Feel free to ask back any questions and keep me posted.

Answer 2

ขอบคุณค่ะ

ตอนนี้สามารถตั้งค่าได้แล้วค่ะ

แต่พอลงวินโดว์ไป ตอนที่คอมรีสตาร์ท หน้าจอค้างรูปนี้นานมากเลยค่ะ ไม่สามารถกดปุ่มอะไรได้เลย มีวิธีแก้ไขไหมค่ะ