I login to my email but show "ช่วยเรารักษาความปลอดภัยบัญชีของคุณ" please help

Question

Hi, I logged into my email and found that I received a suspension notice from my Hotmail account. Please help me resolve this issue my email is quite important to me. Both of my email accounts show the same issue (these two accounts are linked via the second email feature).

If you need any information, please let me know.

Email list:

nattawat******@hotmail.com

xcorez******@hotmail.com

Answer 1

Nattawat T, if you are able to submit the Account Recovery Form, you ought to receive response from Microsoft.

Did you check your spam folder to verify if the response was there?

I will suggest you allow another 24 hours to check if you will receive response from the Account Recovery Forms you have submitted, if you do not, I will suggest you try submitting the Account Recovery Form again, change the email for receiving response and check if you will receive response within 24 hours. You can submit twice every 24 hours.

The recovery form is available at https://account.live.com/acsr

If you are still not receiving a response, you can contact Microsoft support directly. They will not be able to grant you access to your account but they can provide some insight as to why the Account Recovery Form response was not received. Visit the Microsoft Contact Us website:

http://support.office.com/home/chat

1. Type "Unable to access account" and click Get Help.
2. Click Login and Contact Support at the bottom of the page.
3. Sign in with your Microsoft account.
4. Under Products and Services, select Microsoft 365 and Office Option.
5. In the category, select Manage account security.
6. Click "Chat with a support agent".

Answer 2

Thank you once again, and I sincerely apologize for the ongoing issue with accessing my account. Unfortunately, I am still unable to log in despite attempting various steps, each leading me to the same page.

Initially, I followed the steps below:

1) 1. To unblock your account, you'll need to reset your password. Click link: https://go.microsoft.com/fwlink/?linkid=2016113

The page displayed my old phone number, and though I know the last 4 digits, I am unable to receive the OTP. Upon selecting other options, the page transitions to "Recover your account." I provided all the information I could recall, such as my password and last recipients, but unfortunately, I cannot remember the Q&A associated with this email, hindering my ability to change the password.

2) "If you still can't unblock your account by entering the security code or changing your password, go to 'When you can't sign in to your Microsoft account' using link: https://go.microsoft.com/fwlink/p/?linkid=842227"

This link is currently inactive. I attempted to access the information from the article linked within but encountered the same result as in step 1) (https://support.microsoft.com/office/f4ad2701-d166-4d8b-8a6a-9af2a1f8a4c4).

3) I recommend you try submitting Recovery Form using link attached: https://account.live.com/acsr ****

Despite diligently submitting this form every day since last Friday, I have not received any feedback.

I appreciate your assistance in resolving this matter and your understanding of the challenges I am facing.

Answer 3

Nattawat T, sorry your Microsoft account was blocked.

According to Microsoft, "your account might be temporarily blocked as a result of unusual sign-in activity. This is done to protect you from fraud or abuse.

You can try unblocking from another device, using an alternative verification method.

1. To unblock your account, you'll need to reset your password. Click link: https://go.microsoft.com/fwlink/?linkid=2016113
2. Enter the email address of the blocked account, then enter the characters you see on your screen and select Next.
3. Enter the code generated by your authenticator app or select Use a different verification option to get a text message.
4. After you enter the security code, you'll need to change your password to complete the unblocking process.

Notes:

You don't need a smartphone to receive a security code.

Text messages may come from either "MSFT", a short number, or a mobile number. If you have requested a security code, you can trust the message that arrives.

If you don't have an alternate phone number or email address or you can't get to it, select I didn’t get a code when you’re prompted for a code at sign-in or I don’t have access to these when you’re resetting your password and then follow the instructions"

"If you still can't unblock your account by entering the security code or changing your password, go to 'When you can't sign in to your Microsoft account' using link: https://go.microsoft.com/fwlink/p/?linkid=842227"

The steps above were obtained from Microsoft support article: https://support.microsoft.com/office/f4ad2701-d166-4d8b-8a6a-9af2a1f8a4c4

Have you tried unblocking using an alternative verification method as stated above? If you have and you are unable to for any reason, the account recovery process is the last resort when other options have been exhausted. It requires you to prove ownership by answering a few questions that only the account owner can answer.

I recommend you try submitting Recovery Form using link attached: https://account.live.com/acsr

"After you submit the form, you will receive the results of your recovery request at the working email address you provided at the beginning of the form within 24 hours.

Your next steps depend on whether we could verify your account:

If it is "We could not verify your account", you will need to keep trying as many times as you want, up to two times per day.

If it is "We verified your account", Microsoft will use the same working email to send you instructions for how to sign back into your account.

Helpful tips

1. Answer as many questions as possible. If you’re not sure, guessing is ok — wrong answers don’t count against you. When you get to a question that lets you “add more," fill in as much information as you are able.
2. Use the information you created when you created your account or when it was last updated.
3. You can submit Account Recovery Form up to two times per day from a computer that you use regularly.
4. You will be asked to list the email addresses you have used recently and the subject lines of emails you have recently received. Ask family, friends, or business contacts for help in verifying their email addresses and for the subject lines of the last three emails they sent you.
5. Make sure you're using the correct domain for your account, such as hotmail.com, live.com or xbox360.com. Remember that your email address may be country specific. For example, if you created your account in Germany, your domain would probably be "hotmail.de" rather than "hotmail.com"".

The steps above were obtained from Microsoft support article: https://support.microsoft.com/article/b19c02d1-a782-dee6-93c3-dc8113b20c42

Answer 4

Thank you very much, my friend. I've been trying to confirm my identity since Friday, but no response yet. I urgently need to use this email and it's my main one. Not sure why it's blocked. Also, the confirmed phone is my old one, and I haven't updated my new number but I already trying to confirm with other information.

Answer 5

Hello Nattawat T,

Welcome to Microsoft Community.

I am a Microsoft user just like you, I hope you are doing well.

Sorry for the inconvenience. You'll know it's legitimate if it's from the Microsoft account team at account-security-noreply @accountprotection.microsoft.com.

If it is legitimate, you need to proceed and secure your account. This may require you to prove ownership of the account.

Please let me know if you need more assistance.

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Warm Regards