i have received an email from myself to my email that intimidate me. the detail tells me to transfer my money to their wallet

Question

in the email i have received, they said they have already installed some app that called Pegasus. This is a spyware program that installs on computers and smartphones and allows hackers to monitor the activity of device owners. It provides access to your webcam, messengers, emails, call records, etc. It works well on Android, iOS, and Windows,they said. and they told me about recording me do activities and they gonna sent that video to all my contacts(which is i didn't) if i don't give them money. what should i do? i mean i am worried about the email they have sent me it's the same as mine so i want to know what should i do

Answer 1

Hello 1111pps,

Welcome to Microsoft Community.

I am a Microsoft user just like you, I hope you are doing well.

Sorry for the inconvenience. However, this is likely a phishing email spoofed to appear to be sent from your account. "A phishing email is an email that appears legitimate but is actually an attempt to get your personal information or steal your money"

The information above were obtained from Microsoft support article: https://support.microsoft.com/office/0d882ea5-eedc-4bed-aebc-079ffa1105a3

The only action you can take is to secure your account to ensure that there is no successful access to your account.

Check your sign-in activity to see when and where your account has been accessed: https://account.live.com/activity

If you do not have two-step verification enabled, I will recommend you enable two-step verification with your Microsoft account if you don't already have it enabled. Also, change your password and log out your account from all devices.

"Two-step verification helps protect you by making it more difficult for someone else to sign in to your Microsoft account. It uses two different forms of identity: your password, and a contact method (also known as security info). Even if someone else finds your password, they'll be stopped if they don't have access to your security info. This is also why it's important to use different passwords for all your accounts.

To turn two-step verification on:

1. Go to the Security basics page and sign in with your Microsoft account: https://account.microsoft.com/security">https://account.microsoft.com/security
2. Select More security options. 3.Under Two-step verification, choose Set up two-step verification to turn it on.
3. Follow the instructions".

The steps above were obtained from Microsoft support article: https://support.microsoft.com/help/c7910146-672f-01e9-50a0-93b4585e7eb4

You can log out of all devices you are signed in with your Microsoft account using the steps below:

1. Go to https://account.microsoft.com and sign in your account.
2. Tap your profile picture > select My Microsoft account.
3. Click on Security and open Security dashboard. You will be asked to enter your password to confirm and verify.
4. Select the option "Get started on the Advanced security options section".
5. Below you will see "Sign me out". It states that it will take 24 hours to sign out of your account from all devices > Select Click Sign me out.

After 24 hours, you will be signed out of all devices, you will need to sign back into your devices.

The steps above were obtained from Microsoft support article: https://support.microsoft.com/help/58da4a74-a719-43a6-9dd0-74a7e613229f

Below are few steps recommended by Microsoft to keep your account safe: https://support.microsoft.com/help/628538c2-7006-33bb-5ef4-c917657362b9

Please let me know if you need more assistance.

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Warm Regards