How to sign in OneDrive Error: Someting went wrong [1200]

Question

Correlation Id: 71963dbd-532f-4963-96de-c1b277e735e4

Timestamp: 2023-10-30T04:33:59.000Z

DPTI: 3b55c563c2697fadb780b8e9b9d1a78ef38129b59244ad601102d37523b2137a

Error Tag: 657rx

Error Code: 2148073494

How to fix it

Answer 1

Hi there,

Apologies about that, are you experiencing this issue on both your OneDrive application and OneDrive web?

You can try to sign in to your Microsoft account (https://account.microsoft.com/) and see if you can sign in successfully.

Uninstall and re-install OneDrive.

Regards,

Bobadoye

Answer 2

Hi Bodadoye
Thanks for answering questions and telling me how to solve the problem

I follow the steps but still cannot sign in to Onedrive

Correlation Id: 65615ca4-a731-440e-b158-91972f19f6fb

Timestamp: 2023-10-31T02:22:04.000Z

DPTI: 3b55c563c2697fadb780b8e9b9d1a78ef38129b59244ad601102d37523b2137a

Error Tag: 657rx

Error Code: 2148073494

Answer 3

Hi there Pornphawit,

Welcome to Microsoft Community

I'm Bobadoye and I'd be happy to help you out with your question.

Apologies for any inconvenience this may have caused, please follow the steps below:

• If you are experiencing this issue with your OneDrive application, please try to reset your OneDrive: press the Windows key and R to open run dialog box

Copy this (%localappdata%\Microsoft\OneDrive\onedrive.exe /reset) and paste it into the dialog window, then press OK.

• Try to sign in to OneDrive on the web (https://onedrive.live.com/) and see if you can sign in successfully
• Check for Update and update your PC, go to Settings>Update & Security>Check for updates
• Unlink OneDrive, right click on the OneDrive icon in your notification area>Settings>Account>Unlink this PC
• Remove your OneDrive login credentials, go to Control panel>Credentials manager>Windows credentials>Check for your OneDrive credentials and remove
• If you are experiencing the issue with OneDrive on the web, please clear your browser cache and cookies, use private/incognito browser or you consider using a different browser

I hope this information helps. If you have any questions, please let me know and I'll be glad to assist you further.

Best Regards,

Bobadoye