I cannot recover my Hotmail account

Question

I cannot recover my Hotmail account "n*************@hotmail.com " and the phone number that i used for the main one is already deactivate and when i do online recover there are lots of question such as "What is the latest email you sent to other" or "What is the title of the email". I cannot remember any of this because i use this email only for gaming account and social account not for sent the email.

However I try many many ways but it wont work. Please help me.

Answer 1

Hi, thank you for reaching out. I’m happy to help.

Do you have access to another verification method, such as an alternate email address or an authenticator app?

On the page where it asks for a verification code, click 'Show more verification methods' and send the code to another available method, if any.

If you don't have any other recovery options, the account recovery form is the only way to recover your account. It doesn't need to be perfect, but it should provide enough information to confidently verify your identity. Take your time and try to recall as many details as possible.

Help with the Microsoft account recovery form: https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Tips:

● Complete the form using a device and location you’ve previously used to sign in.

● The more accurate info you provide, the better your chances of success.

I suggest that you watch the video in the article below, as it contains many helpful tips to improve your chances. Many users have successfully regained access to their accounts by carefully following the guidance shared in this video:

https://support.microsoft.com/account-billing/account-recovery-unsuccessful-dc56c3e3-dff0-4ed5-8edb-60290eea6b53

You will need to keep trying up to two times per day until you recover your account.