Configure appointments in Store operations Admin

Important

Store operations Deprecation Notice

We're planning to deprecate Store operations in Microsoft Cloud for Retail in the coming months as part of our strategic realignment toward next-generation AI agent technologies.

This decision reflects our commitment to investing in advanced AI capabilities that better serve our customers' evolving needs. We'll provide more details regarding timelines and migration pathways as they become available.

The content is retained for reference purposes only and won't be updated further.

You can configure Virtual and In-store appointment types in Store operations Admin. A virtual appointment is online between the customer and the retail associate or expert over Microsoft Teams (video/audio). An in-store appointment is offline between the customer and the retail associate or expert in the store.

Define appointment types

To define appointment types:

1. In the left navigation pane of Store operations Admin, select Appointment types.

2. Select +New to create a new appointment type. The New appointment type window opens.

   

3. Enter appropriate details for the appointment and select Save.

Create appointment teams

You can create appointment teams to add users who can take an appointment with customers.

To create an appointment team:

1. In the left navigation pane of Store operations Admin, select Appointment teams.

2. Select +New to create a new appointment team. The New appointment team window opens.

   

3. Enter appropriate details for the appointment team and select Add.