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SAP add-ins don't display controls after update to Office 1806 or higher

Symptoms

Consider the following scenario:

  • You're running Windows 10 with a lower version than 1809, and you update your Microsoft Office instance to version 1806 or higher.
  • You install a SAP add-in for Microsoft Office (for Microsoft Excel, PowerPoint, or Word).

In this scenario, the SAP add-in can no longer display some controls in dialog boxes and task panes. If you revert Office to version 1805, this issue doesn't occur.

Resolution

To resolve the issue, update Office to version 1808, or a later version, and update Windows to version 1809 or a later version.

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Workaround

Until Office and Windows have been updated to the required versions, you can configure the When using multiple displays setting in Office to Optimize for compatibility. The issues should not occur in compatibility mode.

Screenshot to select the Optimize for compatibility option in the When using multiple displays setting.