Episode
Call center transcription and analysis using Azure AI
with Peyton Fraser
For developers building applications for the next generation of call-centers, join Peyton, a product manager in the Azure AI team at Microsoft, to learn how you can use Azure AI Speech and Language services to implement end-to-end solutions including call transcripts, sentiment analysis, PII redaction and Azure OpenAI-powered summarization.
Chapters
- 00:00 - Introduction
- 00:28 - Sample call center conversation
- 01:13 - Speech-to-text transcription using Azure AI Speech Service
- 01:58 - Identifying and redacting personally identifiable information (PII) using Azure AI Language Studio
- 03:19 - Using the sentiment analysis feature in Azure AI Language Studio
- 04:18 - Using the summarization feature in Azure AI Language Studio
- 05:58 - Resources
Recommended resources
Connect
- Ronak Chokshi | LinkedIn: /in/ronakchokshi/
For developers building applications for the next generation of call-centers, join Peyton, a product manager in the Azure AI team at Microsoft, to learn how you can use Azure AI Speech and Language services to implement end-to-end solutions including call transcripts, sentiment analysis, PII redaction and Azure OpenAI-powered summarization.
Chapters
- 00:00 - Introduction
- 00:28 - Sample call center conversation
- 01:13 - Speech-to-text transcription using Azure AI Speech Service
- 01:58 - Identifying and redacting personally identifiable information (PII) using Azure AI Language Studio
- 03:19 - Using the sentiment analysis feature in Azure AI Language Studio
- 04:18 - Using the summarization feature in Azure AI Language Studio
- 05:58 - Resources
Recommended resources
Connect
- Ronak Chokshi | LinkedIn: /in/ronakchokshi/
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