Service Control Manager Event ID: 7011

Question

I can't enter the file explorer and I'm getting this error what could be the reason thanks for your answers.

Answer 1

Hi Saim -

I'm Jerico T., I understand that you're having some issues right now and I'd be more than happy to help you today.

When did you experience the issue? Prior to the issue, is there any recent changes on your computer? Kindly try to perform the steps below.

1. Press windows key and type File Explorer Options, click the result.
2. A new windows will open, under the General tab, on the lower part you will see Clear File Explorer history, beside it, click the Clear button.
3. Once done, click the Restore Defaults button.
4. Click the Apply button, then click the OK button.
5. Restart your computer and check if the issue still persist.

If in case the issue still persist, try to boot your computer to safemode to check if the issue will still persist, click the link below for the steps.

https://support.microsoft.com/en-us/windows/sta...

In safemode, perform the methods below.

Method 1: Perform SFC Scan and Repair Windows Image

-This process will perform scan for any corrupted system files or integrity violation and will attempt to repair it along with the Windows Image.

1. Open command prompt with administrator access
2. Type each command below and wait until scan is completed.

sfc /scannow

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.

Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.

3. Close the command prompt.

Method 2: Perform Clean Boot

• This process will eliminate 3rd party application running in the background of your computer along with services that are not needed to run windows. If there's any conflicting 3rd party application that causes the issue on your computer, this process will stop it. Click the link below for the steps.

https://support.microsoft.com/en-us/topic/how-t...

Reboot your computer to normal boot and check if the issue still persist.

Feel free to reach back if you need any further assistance.

Hope this help. Have a good day.

Thank you,

Jerico T.