Hi, I am Paulo and I'd like to help.
Do you mean Norton 360 for Gamer? If so, try their removal tool and see if it helps
https://support.norton.com/sp/en/us/home/curren...
(Disclaimer: This is a non-Microsoft website but the official website of Norton. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before downloading and installing it.)