Microsoft Store Üzerinden Robux alma işlemi destekle iletişim hatası veriyor

Question

As you know, access to Roblox is blocked in Türkiye. Therefore, I cannot load the 80 Robux I want to my phone because Google Play Turkey removed Roblox. So I tried using a VPN and Microsoft Store alternative, but I encountered problems. Before the purchase was completed, I encountered an error titled 'Please Contact Us Through Microsoft Support'. Can you help?

Bildiğiniz gibi, Roblox'a erişim Türkiye'de engellendi. Bu nedenle, Google Play Türkiye Roblox'u kaldırdığı için telefonuma istediğim 80 Robux'u yükleyemiyorum. Bu yüzden bir VPN ve Microsoft Store alternatifi kullanmayı denedim, ancak sorunla karşılaştım. Satın alma işlemi tamamlanmadan 'Lütfen Microsoft Desteği Üzrinden Bizimle İletişime Geçin' başlıklı bir hata ile karşılaştım. Yardımcı olabilir misiniz?

Answer 1

I appreciate the response.

I understand, and let's hope for the best!

Best regards,

Darhyl

Answer 2

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor.

Unfortunately, you can only purchase in the Microsoft Store if your Microsoft account, physical location, Microsoft Store, and payment method regions are all in the same region.

Also, the Robux from the Microsoft Store is only for the Xbox console version.

Based on the error message you provided, you can reach out to Microsoft Support through this link:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "I can't complete a purchase" > Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

Phone Support: https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl