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Anonim
2025-07-10T12:06:25+00:00

Dear Microsoft Support Team,

I **** writing to request assistance with accessing my Outlook account. I **** experiencing repeated access failures on both the desktop and web versions of Outlook. Below are the specific errors I have encountered:

  1. On the Outlook desktop application: ❗ Error: 401 – “New Outlook could not be launched successfully.”
  2. On the Outlook Web App (OWA): ❗ Error: 500 – “Something went wrong. We can’t get that information right now.” ❗ Error: 401 – "Unhandled Rejection: Error: 401:undefined | undefined"

These issues have persisted despite multiple troubleshooting steps, including:

  • Trying different browsers and incognito mode
  • Clearing cache and cookies
  • Ensuring no VPN or firewall is blocking access
  • Restarting the application and the device

I believe this could be related to a problem with authentication or account licensing.

Here are some technical details shown in the error messages:

  • IP Address: 46.104.7.150
  • Client ID: F37AEEE4D1204F98AC69A5B2F10C0905
  • Date/Time of issue: July 10, 2025, 11:45 **** (UTC+3)
  • Session ID: 04b5826a-acfa-4c6c-b9c9-c9aa8ba98fd6

Please check if:

  • My account is active and not disabled
  • There are any restrictions or policy settings applied
  • The Microsoft 365 license is valid

My microsoft license no :4XWW2-DRGDJ-7QHYR-MJ7PK-C4CWZ

This is either a personal Microsoft account or associated with my organization (please let me know if further verification is needed). If required, I can provide screenshots of the error messages.

Email address in question: ********@hotmail.com**

Thank you in advance for your support. Looking forward to your assistance in resolving this issue.

Best regards,

Burcu Beşeren

Outlook | Windows | Windows için Yeni Outlook | Kurumsal

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  1. Anonim
    2025-07-10T12:36:47+00:00

    Hi there! This is Marc. Thank you for reaching out to the community.

    Outlook is currently experiencing some known issues, and you're not the only one affected. You can confirm this on Microsoft’s status page: https://portal.office.com/servicestatus

    There’s nothing wrong on your end, just hang tight while Microsoft gets everything back up and running.

    Best,

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