Outlook.com sorunlar

Question

Hello,

My Hotmail account (norther******@hotmail.com) has been locked. I tried to recover it through the recovery form multiple times with all the correct information I remember, but unfortunately, I keep receiving a rejection message saying that my identity could not be verified.

This account contains important personal information. I no longer have access to the linked phone number. I **** ready to verify my identity in any other way — even with an official ID if needed.

Please help me recover my account or escalate this to a higher level of support.

Thank you in advance.

Answer 1

Hi, I am Jeronimo, Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

Unfortunately, in this situation, Microsoft support agents are unable to assist directly. They will inform you that you must successfully complete the account recovery form in order to regain access. I understand how challenging this can be, but it is in place to protect your account. Ultimately, only the information you provide through the recovery form can be used to verify that you are the rightful owner of the account.

1. Visit the next link to get help on how to fill the Microsoft account recovery form successfully:

https://support.microsoft.com/account-billing/h...

2. Provide as much information as possible, such as:

• Any previous passwords you can remember.
• Answers to security questions (if applicable).
• Information about when the account was created (including help with approximate dates).
• Folder or contact names from your Outlook or Hotmail account.

3. Submit the form and wait for Microsoft's response, which usually comes within 24 hours.

Using a device and internet connection that you have previously used to access your account can increase your chances of recovering your account.