okul maili ile giriş yapamıyorum

Question

merhabalar 2 aşamalı doğrulamayı açtım hesabımda parolamı girmeme rağmen telefona kod göndermemi istiyorlar yalnız sistemde kayıtlı olan telefon numarası benim 1 sene önce kullandığım eski numaram ve hiçbir türlü erişimim yok .Diğer yöntemlere gittiğimde başka bir şey bulamıyorum ne yapmalıyım acil yardımınız bekliyorum .

Answer 1

Hi FUAT SAĞ,

Thank you for raising your concern in this community.

Based on your description, it appears that you are unable to log into your school account. I understand your query, but if this account was created by your school on your behalf, it is managed by the school IT Department.

Therefore, I suggest you contact your school IT admin. They need to check from their side and add the new number in your MFA settings. If needed, they can also open a ticket with the Microsoft technical support team for further assistance.

(Note: If you don't know who your admin is, please refer to this article: Microsoft 365 yöneticimi nasıl bulabilirim? - Microsoft Desteği )

As we are from the Microsoft Community team, we have limited resources to address this issue from our end. At this point, I highly appreciate your cooperation and understanding.

I am also sharing the customer service phone number details. If needed, your IT admin can call them: Müşteri hizmetleri telefon numaraları - Microsoft Desteği

Please feel free to let me know if there are any misunderstandings or concerns.

Thank you for your precious time. Stay safe and healthy.

Sincerely

Albert |Community Moderator

Answer 2

Hi FUAT SAĞ,

Thank you for raising your concern in this community.

Based on your description, it appears that you are unable to log into your school account. I understand your query, but if this account was created by your school on your behalf, it is managed by the school IT Department.

Therefore, I suggest you contact your school IT admin. They need to check from their side and add the new number in your MFA settings. If needed, they can also open a ticket with the Microsoft technical support team for further assistance.

(Note: If you don't know who your admin is, please refer to this article: Microsoft 365 yöneticimi nasıl bulabilirim? - Microsoft Desteği )

As we are from the Microsoft Community team, we have limited resources to address this issue from our end. At this point, I highly appreciate your cooperation and understanding.

I am also sharing the customer service phone number details. If needed, your IT admin can call them: Müşteri hizmetleri telefon numaraları - Microsoft Desteği

Please feel free to let me know if there are any misunderstandings or concerns.

Thank you for your precious time. Stay safe and healthy.

Sincerely

Albert |Community Moderator