Xbox Log-in exception

Question

Hi,

I was previously logging into Xbox with the account last*****@gmail.com.

It automatically forwards to jon******@notboxletters.com.

please help me.

Answer 1

Hi Emre,

This is April, I'll be happy to assist you. Sorry to hear that you're having issue with your Xbox account. Let me help you out.

Based on the information you provided, you are getting an error says, "We couldn't find an account with that username". I am afraid that your account has been hacked and that the hacker changed your email address.

Let me provide you options to recover your account.

1. Have you used your account for Xbox or Windows? Please check if there were changes on the email address or logins.

For Xbox console:

Go to Profile & System

Click Profile

You will then see the Gamertag and the new email address under your name.

For Windows:

Go to Settings

Go to Accounts then click Your info.

You will then see your new Microsoft account email address under your name.

Please make sure that your devices are connected to the Internet.

2. If you have used a third-party email address {gmail.com, yahoo.com, aol.com etc.) you should receive an email from Microsoft that your Microsoft account email address has been changed to the new email address.
3. Once you have found the new email address, you can fill out the Account Recovery form https://account.live.com/acsr

Please take note that when answering the form, you need to use the new email address on the "What Microsoft account are you trying to get back into?" field.

If you were not able to locate the new email address, you can contact the live support to escalate your issue.

Go to https://support.microsoft.com/en-us/home/contact

• You need to sign to another Microsoft account in order to access this page. Please follow all the steps provided to reach chat support:

1. Enter your issue "Account hacked" and click Get Help
2. Click "Contact Support" that you will see on the lower part of the page
3. Under "Products and Services", click "Select your product or service" and select the product you want to ask about. Please select "Microsoft 365 and Office"
4. Under “Category”, click “Select your support category” and select the category you want to ask about. You can select "Manage account security"
5. Press Confirm
6. Press Chat with a support agent in your web browser

If you have any other questions or concern, please don’t hesitate to contact us again. We’re here to help, and we appreciate your continued trust in us.

Warm Regards,

April P.

Independent Advisor

Answer 2

No sir no.

I cant access my mail it says: "We couldn't find an account with that username. Enter a different username or get a new Microsoft account."

Answer 3

Hi Emre!

Did you forgot your password thats why you cant access your account? If so, you can submit a recovery form at https://account.live.com/acsr just make sure you put email, phone number, or Skype name you used when you created your Microsoft account and wait for our reply as we will verify it first.

Answer 4

thanks for commit,

this my main account for games

Xbox page

Answer 5

Hi Emre, Im an Independent Advisor here to help you! Kindly check at https://account.microsoft.com/profile using both email if which is connect to your xbox gamer tag. You can also check if the email have aliases cause it may be the reason why its redirection. You can check this link for the step by step https://support.microsoft.com/en-us/office/add-...

If the issue still persists please try to remove the accounts in your xbox that you are not using by logging them out and then log in with the correct email.