My Microsoft account was hacked

Question

Hello,

On the night of July 24th, around 4:00 AM, my Microsoft account was accessed without my permission while I was asleep. Despite having strong security measures such as a linked phone number, a secondary email, and two-step verification, my account has been stolen.

Unfortunately, both my email address and phone number were removed from the account. I tried using the account recovery form (https://account.live.com/acsr) several times, but I keep receiving this error: “The Microsoft account you entered does not exist.”

I know a lot of details about my account — the games I purchased, what I played, even games I accidentally bought and refunded. I am confident that I can prove this account belongs to me, but I need someone who can actually help me recover it.

Please help me. This account is very important to me.

Thank you.

Answer 1

form attım şuan sadece microsoft yetkililerinin cevap vermesini bekliyorum

Answer 2

Dear efe,

I understand you're in a tough spot with your hacked Microsoft account and are trying to recover it. It's truly challenging when a hacker might have changed or deleted your recovery email or phone numbers.

While I genuinely want to assist, please understand that on this forum, we lack the direct tools or permissions to intervene with user account security or recovery processes.

Your best course of action is to contact Microsoft's online chat support. They are equipped to handle such issues and can guide you through the recovery steps tailored to your specific situation. You might need to create a new Microsoft account if you can't access your existing one.

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How to Reach Microsoft Support

1. Visit Microsoft Support:
   Go to Contact - Microsoft Support.
2. State your problem:
   In the search bar, type "account recovery" or "My account has been hacked", then click Get Help.
3. Sign in:
   Scroll down and click Sign in to contact support.
   You may need to use a new personal Microsoft account for this; school or work accounts typically won't work.
4. Try self-help first, then chat:
   Microsoft will likely offer several automated solutions for you to try initially. If these self-help options don't resolve your issue, look for an option to Contact support.
5. Select product and category:
   • Under Products and services, select Other Products.
   • Under Category, select Manage Account Security and click Confirm.
6. Chat with support agent:
   Click on Chat with a support agent in your browser and confirm your email to support.

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Note: Don't forget to contact online support during business hours based on local time for the best support experience. Online support is not open 24/7.

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I hope this helps you successfully recover your account.

Answer 3

Sizin yardım edememe durumunuzu anlıyorum fakat Microsoft'un bana yardım edemediğini düşününce üzülüyorum bu sistemi düzeltmelisiniz başka platformlarda hesabını kurtarmak daha kolay ve verimli ama şuan sadece microsoft hesabımın elimden gidişini izliyorum.

Answer 4

merhaba

  Hesabınızı ve içeriğini korumak için, Topluluktaki Microsoft moderatörlerinin veya destek temsilcilerimizin parola sıfırlama bağlantıları göndermesine veya hesap ayrıntılarına erişip bunları değiştirmesine izin verilmez. Bunun yüzden Hesabınıza erişimi yeniden kazanma konusunda aşağıdaki kaynaklara göz atmanızı öneririz:

·       Microsoft Hesap kurtarma Formu ile Yardım

·       Hacklenen veya Tehlike Altına Atılan Microsoft Hesabı Nasıl Kurtarılır