MICROSOFT*MICROSOFT 36 MSBILL.INFO Hesabımdan izinsiz para çıkışı

Question

MICROSOFT*MICROSOFT 36 MSBILL.INFO Tarafından hesabımdan 3299 TL para çıkışı olmuş olup 28 Temmuz sabahı uyandığımda hesabımdan para çıkışı olduğunu gördüm bu üyeliği yenileme gibi bir onay vermedim ve hesabımdan habersizce sanki onay vermişim gibi para çekilmiş hem de ciddi bir tutar lütfen paramı iade edin ve bu aldığım paketin iptali konusunda destek sağlayın hesabımdan yapılan bu izinsiz para çıkışının düzeltilmesini talep ediyorum

Answer 1

Hey there! Nice to meet you!

Based on your description, kindly confirm the transaction details first by signing in to all of your Microsoft accounts in order to locate the charge on account.microsoft.com > Order History > select the date range when you received the charge.

If it doesn't show up, the charge may have been from a family member or a friend who might have your payment card added/linked to their accounts. Please check their accounts' Order History.

You may follow the guide through the official Microsoft website to investigate the charge from Microsoft through this link:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you're able to find the transaction, you can check if it is eligible for a refund through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

If you are unable to find the transaction in all of your accounts, you'll need to contact your financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

You may also need to have your card blocked and request a new one.

Thank you for your kindness and understanding! Please let me know if you need anything else.

Best regards,

Darhyl