I am receiving an “unable to load picture” error in Word Online very often

Question

I am receiving an “unable to load picture” error in Word Online very often. What should I do?

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

1. Are you experiencing this error with all documents or only specific ones?
2. Have you tried accessing Word Online using a different internet connection or device to see if the error persists?

Meanwhile, please open an incognito tab (Ctrl + Shift + N) and sign in with your account on https://www.office.com/

Open your Word document and see whether the error occurs again while viewing the document.

If it loads normally in an incognito tab, try clearing your browsing History, cache, and cookies on your device. Alternatively, you can try using a different device or a web browser and see if you're experiencing the same issue there. This will help us to determine if the issue is with the web browser or with the network.

If the issue is with a specific document, the image might be broken. Removing and reinserting the image again can help fix the issue.

Let me know if you still need more help.