Hesabım Kitlendi.

Question

Merhaba,

Outlook hesabım birden "Microsoft hesabınızda sıra dışı etkinlik algıladık veya kimlik bilgilerinizin risk altında olabileceğini düşünüyoruz." diyerek kitlendi. Ve açmam için iki seçenekten biri telefon ancak o telefon numarası benim eski hattım ve ilgili operator suan o numarayı kapttığı ve satışa açmadığı için kesinlikle ulaşamıyorum. Diğer çevrimiçi kurtarma sorularına cevap vermeme rağmen yeterli olmuyor. Oysaki telefonumda aslında gelmiş eski maillerimi görüntülüyebiliyorum. Cidden elim kolum bağlı nasıl geçeceğim bu aşamayı bilmiyorum lütfen bana yardımcı olun.

Answer 1

Hi, thank you for reaching out. I’m happy to help.

If you received a message saying your account has been locked when signing in, it could be due to activity that may go against Microsoft's Terms of Use. This is typically a security measure to protect your information.

To regain access, please visit the support article below, click the "Sign in" button, and follow the steps provided. Be sure to review the tips included in the article, as they can help improve your chances of successfully recovering your account.

https://support.microsoft.com/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

If you have already used the account recovery form and received a reply stating that the information provided was insufficient, you will need to fill out the form again with any new information you remember. Please note that you can submit the form up to two times per day until you recover your account.

Helpful Tips:

● Include contacts, subject lines of past emails, or any services you used (like Skype or Xbox).

● Complete the form using a device and location you’ve previously used to sign in.

● The more accurate info you provide, the better your chances of success.

If you're still unsuccessful after several attempts, please refer to the 'Account recovery unsuccessful' page.

https://support.microsoft.com/account-billing/account-recovery-unsuccessful-dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Please know that Microsoft takes account security and privacy very seriously, which is why the recovery process is handled entirely by an automated system designed to prevent unauthorized access.