office programı aldım 2 kere çekim yapılmış

Question

Merhabalar
******@hotmail.com hesabımdan office programı aldım 2 kere para çekilmiş gözüküyor, yardımcı olmanızı rica ediyorum

Answer 1

Hey there! Nice to meet you!

Based on your description, kindly confirm the transaction details first by signing in to your Microsoft account on account.microsoft.com > Order History > select the date range when you purchased Microsoft Office 365, and confirm if there's a duplicate purchase.

Once you have confirmed the duplicate purchase, please contact Microsoft Support for further assistance with your refund request:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" or "Duplicate purchase" > Sign in to contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

Phone Support: https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Thank you for your kindness and understanding! Please let me know if you need anything else.

Best regards,

Darhyl