Microsoft hesabima giremiyorum , SMS gelmiyor

Question

Hello, my account was protected with two-step verification. However, I reset my phone and lost access to the Authenticator app. When I log back into the app, it asks me to log into my account. Since I don't remember my password, I clicked on reset password, and a code should be sent to my recovery email and phone.

The code is coming to my email, but when I enter the last 4 digits of my phone number, it says, “Try another verification method” and “This verification method is not working right now. Please try another method.” I can't reset my password using just the code from my email.

Please help, I have a 3-year Gamepass Ultimate subscription on my account. Additionally, the email app on my phone is still open, and I have access to my email.

I filled out a form to recover my account, entering information I know is 100% accurate, but I received an email stating that the form won't work because my account has two-step recovery. If the code were to arrive on my phone, everything would be resolved. I'm awaiting your assistance.

"I created this account specifically to post this question here."

Answer 1

I haven't tried logging in or forgot my password for two days. After 48 hours, I received the code via SMS. I've reset my account password. Thanks

Answer 2

First of all, thank you for your response. However, my problem is not removing two-factor authentication. My problem is that when I want to change my password, a code is sent to my recovery email, but I get an error even though I entered the last 4 digits of my phone number. It says, “This verification method is not working right now. Please try another method.”

I am not receiving a code on my phone number.

Additionally, I am unable to connect to live support. The “Chat with Support Agent” option is not appearing.

Answer 3

Hey there! Nice to meet you!

Based on your description, according to Yolanda - MSFT | Microsoft Community Support Specialist: https://learn.microsoft.com/answers/questions/4712924/unable-to-access-my-account-due-to-lost-authentica?forum=outlook_com-all&referrer=answers

"Generally, you must have either the password or alternative verification details to recover your account. With two-factor authentication enabled, you need at least two pieces of information to recover your account, and it cannot be recovered through the recovery form alone; this is a necessary verification step after enabling two-factor authentication.

This process is designed to protect your account, though it can also cause inconvenience. Please be aware that support staff in the community have very limited ability to assist with account recovery issues, as Microsoft accounts are managed by fully automated servers that do not allow manual access. All account security information is managed, stored, and administered by these automated servers.

I suggest contacting an online support agent directly for further guidance. (However, the chances of recovery are still low, and I hope you understand the priority of two-factor authentication. At least as far as I know, there is no scenario where two-factor authentication can be disabled.)

Here are the specific steps required to contact an online agent:

1. Type "Contact - Microsoft Support", then type" Account Issue" in the search box https://support.microsoft.com/home/contact
2. Click on login at the bottom of the page and contact the support staff.
3. Use another Microsoft account to sign in.
4. Under "Products & Services," select "Microsoft 365 & Office Options."
5. Under "Category", select "Manage Account Security".
6. Click on "Chat with Support Agent". Next, fill out the contact information where the online agent can contact you.

Please note:

• Online chat is not supported for corporate/educational accounts. If you do not have a personal account, please create a new @outlook.com account to use it.

• Online chat services are provided during local working hours on business days."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl