My account was stolen. I opened an account with my old email address and now I can't get it back. It's in the hands of hackers.

Question

My account is gone. I had so many games. I can give the names of the games as proof. But since my dad bought Microsoft 365, I don't have access to it right now. Please write to me about that card. I sent you an e-mail but you didn't look at it. https://account.live.com/acsr When I enter this, it only asks for a password reset and I do not want this. I want to get my account back. The artificial intelligence says this is the only method. I do not understand.

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Moved from: <Microsoft 365 ve Office | Erişim | Diğer | Windows>

Answer 1

Well, I'm 13 years old, do you mind me? I can't speak English, I can only speak Turkish.

Answer 2

Hello Taha hsa a Şahin,

Welcome to Microsoft Q&A forum

Since you mention your account is in the hand of hackers, I recommend you try using the recovery account method. You can refer to this site for how to recover your account.

https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

If recovery doesn't work, then here is how to contact Microsoft support live chat for further assistance on this issue.

1. Open a website link - Contact - Microsoft Support 
2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
3. In this section, you will need to sign in to your Microsoft account. 
4. Select "Microsoft 365 and Office" under Products & Services, select "Billing and Account Profile questions" as the category, and click to confirm 
5. You can select " Chat with a support agent in your web browser " to access the chat window.