Hello.
Please note that this is a community forum and we do not have access to any account data or information.
I'm sorry about the problem. If the account appears as blocked, follow the solutions in this link: https://support.microsoft.com/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27
If the problem persists, use the reinstatement form, which is different from the recovery form. https://www.microsoft.com/concern/AccountReinstatement?SilentAuth=1&wa=wsignin1.0
The response can take between 48 and 72 hours.If you don't receive an email within 72 hours, check your spam folder.