e-mail is not coming

Question

My Outlook account was recently compromised and sent spam emails. I have secured the account, changed password, and enabled two-step verification. Now I cannot receive any emails. Please remove the receiving block on my account.

Answer 1

Could you please remove the block on my account? I've taken all necessary security precautions, but I'm still not receiving emails.

Answer 2

I looked at the rules, but there are no rules.

Answer 3

Hello! Attackers often create hidden inbox rules to automatically forward your emails to their own accounts.

Please do the following in Outlook on the web using Microsoft Edge:

Sign in to Outlook.com.

1. Click the gear icon (Settings) in the top-right corner.

Search for and open Mail settings.

Go to Rules and check if there are any rules you didn’t create. If you find suspicious rules (for example, “forward everything to @…”, or “move everything to Deleted Items”), delete them immediately.

Also check Forwarding and IMAP settings and make sure no forwarding address has been added. If you see an address you don’t recognize, remove it right away.