My microsoft account has been hacked and stolen

Question

My microsoft account has been hacked and I've spent a ticket about it. The response was basically saying me that it cannot be recovered and I need to open a new account. But the issue is that my credit card information was in my account so the stolen account should actually be terminated. When microsoft sent me an email about my ticket, I replied and give the attacker's email address which is basically my account's new address (Attacker's email: (RemovedPII@mail.antiloemail.ru). Why dont you take action and risk my credit card information??

Answer 1

Hi Fatih Okur,

Soru-Cevap Topluluğu'nda hesap sorguları desteklenmiyor. Hesap kurtarma için lütfen aşağıdaki yardım makalelerine göz atın;

• https://support.microsoft.com/tr-tr/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42
• https://support.microsoft.com/tr-tr/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Kredi kartı bilgilerinizle ilgili olarak, daha fazla yardım için kredi kartı şirketinizle iletişime geçmek iyi bir fikir olacaktır.