Hi. I'm Brian and I'll try to help.
Since the messages aren't arriving in the Junk Email folder, adding the sender to the Safe Senders list won't help you. Instead, you should try using the Help feature in Outlook to contact Microsoft directly. Here is an example of how you might do that. Sorry if the image is inaccurate, since I don't have a true Turkish image, but I hope it helps you find the correct method.