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Microsoft Dynamics CRM Online users don't sync from Office 365 after deleting O365 security group

This article provides a solution to an issue where Microsoft Dynamics CRM Online users don't sync from Office 365 after deleting O365 security group.

Applies to:   Microsoft Dynamics CRM Online
Original KB number:   3052831

Symptoms

After deleting a Security Group from the Office 365 portal that was associated with a Microsoft Dynamics CRM Online organization, users outside of the group didn't sync into the CRM Online organization.

Cause

When deleting a Security Group from the Office 365 portal, it won't automatically disassociate the group from a CRM Online organization.

Resolution

Remove the security group from the CRM instance within the CRM Online Admin Center using the following steps:

  1. Sign in to CRM from the Office 365 portal and go to the CRM Online Admin Center.
  2. Select the CRM instance and select Edit.
  3. Remove the security group and select Save.

More information

It will be addressed in a future update for Microsoft Dynamics CRM Online.