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Update Microsoft Teams devices remotely

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Using Teams admin center, you can update your Teams devices, including Teams phones, Teams panels, and Teams Rooms that run on Android remotely. The following software components on your device can be updated from within Teams admin center:

  • Teams app software
  • Device firmware software

Updates for these components happen automatically by default. However, you can update them manually as well. When you are applying updates manually, they can be applied immediately or scheduled to be updated on a future date and time that you set.

Software versions on Teams admin center

All new software versions for Teams devices are made available on Teams admin center once they're published by Microsoft. New releases may have minimum software version requirements. In such cases, the new version is only made available if the device meets the requirements. Verify that the device is meeting those requirements, but especially the firmware is current and updated.

Only software versions that have been tested by Microsoft are available for automatic or manual updates using Teams admin center. Software versions tested by Microsoft are labeled Verified by Microsoft.

Additionally, earlier versions of the software may also be made available and will be labeled as Microsoft Preview. Devices can be manually updated to Microsoft Preview versions that are released, and those devices running on these versions will also be eligible for receiving automatic updates in future.

Firmware versions that haven't been tested by Microsoft are labeled Unknown version. Devices running an unknown firmware version can't be automatically updated. These devices can only be updated manually.

Refer to this list for the details on new releases and the requirements that must be met.

Phone - Phone - Devices for Teams | Product release information

Displays - Displays - Devices for Teams | Product release information

Panels - Panels - Devices for Teams | Product release information

Microsoft Teams Rooms on Android - Microsoft Teams Rooms on Android Product release information

Automatic updates

Assign devices to update phases

Assigning devices to an automatic update phase is a Teams Rooms Pro feature for Teams Rooms on Android devices. Devices with a Teams Rooms Basic license will be assigned to the General phase. Any preconfigured phases will be maintained, and no further changes will be allowed. For more information, see Microsoft Teams Rooms licenses.

Automatic updates of Teams devices using the Teams admin center isn't available in GCC High and DoD. Organizations in GCC High and DoD can, however, manually update Teams devices using the Teams admin center.

Note

Some devices don't support automatic updates yet. Applying automatic update settings on devices that don't support automatic updates won't have any effect on those devices. For questions about whether your device will support automatic updates, contact your device manufacturer.

Updates are applied on weekends and outside typical business hours to avoid disruptions. Devices within a phase will be updated gradually over a few weeks rather than all at once.

To choose the automatic update phase for your devices, do the following:

  1. Sign in to Microsoft Teams admin center by going to https://admin.teams.microsoft.com.

  2. Navigate to Teams devices and then select Phones, Displays, Panels, or Teams Rooms on Android.

  3. Select one or more devices and then select Update.

  4. Under Automatic updates, select one of the following:

    • Validation This option is best for lab or test devices on which you can carry out any validation you need to perform. Updates start deployment as soon as the latest software version is released. Previously called As soon as possible.
    • General This is the default option and is best for most of your general-purpose devices. Firmware updates start deployment only after 30 days have elapsed from the release of the new firmware version. Teams app updates start deployment only after 15 days have elapsed from the release of the new Teams app version. Previously called Defer by 30 days (applicable for firmware updates).
    • Final This option is best for devices used by VIPs and in large settings after large-scale validation has been completed. Firmware updates start deployment only after 90 days have elapsed from the release of the new firmware version. Teams app updates start deployment only after 45 days have elapsed from the release of the new Teams app version. Previously called Defer by 90 days (applicable for firmware updates).

  5. Select Update.

To see which phase a device is in, see the Automatic updates column in the Teams admin center. To see which devices are part of a specific phase, use the Filter option then select Auto-update phase.

If you need to revert or remove firmware from a device that has been updated, you need to reset your device to its factory settings. Reset your device using the instructions from its manufacturer.

Track automatic updates

If you want to check which software versions are currently rolling out for your devices, do the following:

  1. Sign in to Microsoft Teams admin center by going to https://admin.teams.microsoft.com.
  2. Navigate to Teams devices and then select Phones, Displays, Panels, or Teams Rooms on Android.
  3. Refer to the widget titled Software auto-updates to determine the number of active update paths.
  4. On this widget, select View details. A dialogue box opens showing the list of active update paths with the following details:
  • Device model and manufacturer
  • Current version and new version
  • Number of eligible devices
  • Active phase
  • Devices assigned to this update phase are being currently updated. Any device from a previous phase that isn't updated yet will also be included.
  • Software component name

Note

The new version may not always be the latest available version. Devices running older versions may be updated in a step-wise approach, until they reach the latest version. Meaning you will need to install the next available version, then the next version until you get to the newest or most up to date version.

Pause automatic updates

You can temporarily pause automatic updates for your tenant. When paused, Android based devices won't be automatically updated for the next 15 days. To pause the updates, do the following:

  1. Sign in to Microsoft Teams admin center by visiting https://admin.teams.microsoft.com.
  2. Navigate to Teams devices and then select Phones, Displays, Panels, or Teams Rooms on Android.
  3. Under the Actions menu, select Pause auto-updates.
  4. Updates will automatically resume after 15 days. If you want to resume the updates before that, select Resume auto-updates from under the Actions menu.

Manually update remote devices

If you want to manually update devices using the Teams admin center, you can decide whether to update the devices immediately or schedule an update for a future date and time.

To manually update remote devices, do the following:

  1. Sign in to Microsoft Teams admin center by visiting https://admin.teams.microsoft.com.
  2. Navigate Teams Devices and then select Phones, Displays, Panels, or Teams Rooms on Android.
  3. Select one or more devices and then select Update.
  4. Under Manual updates, select Schedule if you want to schedule the update for a future date and time. The updates are applied at the date and time in the timezone selected in Timezone.

What you'll see depends on whether you have one, or multiple, devices selected. The left image below shows a single device selected while the image on the right shows multiple devices selected.

Device status update panel with single and multiple devices selected.

When you select multiple devices, you can choose which update types to apply to each selected device. Select the update types you want to apply and select Update.

When you select a single device, updates that are available for the device are shown. If multiple update types are available for the device, select each update type to apply. You can view the Current version applied on the device and the New version that will be applied. Select the update(s) you want to apply and select Update.

After you select Update, updates are applied to your devices at the date and time you selected if you scheduled an update. If you didn't select a future date and time, updates are applied to your devices within a few minutes.

Note

To manage devices, you need to be a Global admin, Teams Service admin, or Teams Device admin. For more information about admin roles, see Use Microsoft Teams administrator roles to manage Teams.

This video shows how to update Teams devices.

Frequently asked questions about automatic updates

  1. Which software components are automatically updated? Both Firmware and Teams app are automatically updated for eligible devices. Automatic updates for Teams app is a feature still in early phase, therefore you might see some delays in device reaching the update phase. The gradual rollo-out of the feature is being done to ensure minimal impact on devices.

  2. What makes a device eligible to receive automatic updates? The following conditions should be satisfied for the device to be eligible for automatic updates:

  3. How fast does the rollout happen? Eligible devices receive updates in weekly cycles based on the update phase they are in. For example, devices in General phase start receiving updates only after 15/30 days have elapsed since the new version was published. To ensure a stable rollout, the devices are updated gradually for a tenant and not all at once. Overall, the rollout of each new version takes a few weeks after the start of each update phase.

Also, if the device is on an older version, like N-3. It will be updated step-wise to intermediate versions, like N-2 and N-1, before it is updated to the latest version (N). Therefore, this device may take longer to reach the latest version than usual, but no intervention is required.

  1. How do I check if a device has received an update? Whenever a device receives an update (or has one scheduled), the History tab on the device page will show corresponding details for a software update operation.

  2. I see that the updates are happening but they are failing. What do I do? Sometimes the updates can fail due to transient conditions. In such cases, no intervention is required. Updates will be automatically retried on the devices. If updates are consistently failing across your inventory, you can check a few things:

    • Devices are online at the time when updates are scheduled.
    • Network configuration is done appropriately to allow download of updates. Refer to URLs and IP address ranges for Microsoft Teams for the URLs and IP address ranges that need to be allowed for Teams.
    • If this doesn't help, reach out to Microsoft support with the logs. Device logs can be found in the History tab of the device page as part of the Device diagnostics operation run with the software update operation.

  3. The eligible count of devices doesn't seem to match the available devices. The device count in Automatic software updates section shows the number of eligible devices that are ready to be updated. Those that have already been updated to the New version aren't counted. It can also include devices from the previous phase that couldn't get updated.

  4. When do automatic updates happen? The updates are scheduled to happen over weekends outside of typical business hours to minimize impact. If the device is offline at that time, the updates will get executed when the device comes back online the next time.

  5. Why do Teams app and Firmware follow a different cadence in update phases? Updates phases allow Firmware auto-updates to start immediately (Validation phase), only after 30 days (General phase), or only after (90 days). Since Firmware changes include significant changes, their rollout through auto-update is done at a slow pace to ensure minimal impact. On the other hand, the update phases allow Teams app to start immediately (for Validation phase), only after 15 days (for General phase), or only after (45 days). Teams app versions include smaller scope of changes for the devices than the Firmware and hence their auto-update rollout is done at a faster pace to bring the devices to recent versions.