Dependency error when you try to uninstall Portals solutions from Microsoft Dynamics 365

This article provides a solution to a dependency error that occurs when you try to uninstall Portals solutions from Microsoft Dynamics 365.

Applies to:   Microsoft Dynamics 365 Customer Engagement Online
Original KB number:   4500989

Symptoms

Uninstalling a portals solution such as MicrosoftCrmPortalBase or MicrosoftCrmPortalDependency fails with the following error:

"Solution [Solution Name] cannot be deleted due to dependencies from other components in the system. Remove all dependencies to allow for solution deletion.

Error code 8004f01f."

Cause

When installing portal capabilities for Dynamics 365, multiple solutions are installed. Some of the solutions include core portal features and others include specific functionality (that is, Customer Portal or Employee Self Service). When installing the solutions, the core solutions gets installed first and then the specific ones. Once installed, you may also have done customizations to the portal solution(s).

Resolution

To uninstall the portals solutions successfully, you need to follow the steps in reverse order.

1. Undo customizations of portal entities (if applicable).

2. Uninstall solutions in reverse order of how they were installed. Refer to the table below for each package Un-installation sequence (top to bottom).

   BasePortal	CommunityPortal	CustomerPortal	ESSPortal	StarterPortal
   BasePortal	CommunityPortal	CustomerPortal	ESSPortal	StarterPortal
   BaseHtmlContentDesigner	BaseHtmlContentDesigner	BaseHtmlContentDesigner	BaseHtmlContentDesigner	BaseHtmlContentDesigner
   MicrosoftAzureStorage	MicrosoftAzureStorage	MicrosoftAzureStorage	MicrosoftAzureStorage	PortalTimeline
   MicrosoftBadges	MicrosoftBadges	KnowledgeManagement	KnowledgeManagement	MicrosoftAzureStorage
   KnowledgeManagement	KnowledgeManagement	CustomerService	CustomerService	Feedback
   CustomerService	CustomerService	PortalTimeline	PortalTimeline	MicrosoftWebForms
   PortalTimeline	PortalTimeline	MicrosoftForumsWorkflows	MicrosoftForumsWorkflows	MicrosoftIdentityWorkflows
   MicrosoftIdeasWorkflows	MicrosoftIdeasWorkflows	MicrosoftForums	MicrosoftForums	MicrosoftIdentitySystemWorkflows
   MicrosoftIdeas	MicrosoftIdeas	Feedback	Feedback	MicrosoftIdentity
   MicrosoftForumsWorkflows	MicrosoftForumsWorkflows	MicrosoftWebForms	MicrosoftWebForms	WebNotification
   MicrosoftForums	MicrosoftForums	MicrosoftIdentityWorkflows	MicrosoftIdentityWorkflows	MicrosoftCrmPortalBaseWorkflows
   MicrosoftBlogs	MicrosoftBlogs	MicrosoftIdentitySystemWorkflows	MicrosoftIdentitySystemWorkflows	MicrosoftCrmPortalBaseSystemWorkflows
   Feedback	Feedback	MicrosoftIdentity	MicrosoftIdentity	MicrosoftCrmPortalBase
   MicrosoftWebForms	MicrosoftWebForms	WebNotification	WebNotification	msdynce_PortalPrivacyExtensions
   MicrosoftIdentityWorkflows	MicrosoftIdentityWorkflows	MicrosoftCrmPortalBaseWorkflows	MicrosoftCrmPortalBaseWorkflows	MicrosoftCrmPortalDependencies
   MicrosoftIdentitySystemWorkflows	MicrosoftIdentitySystemWorkflows	MicrosoftCrmPortalBaseSystemWorkflows	MicrosoftCrmPortalBaseSystemWorkflows
   MicrosoftIdentity	MicrosoftIdentity	MicrosoftCrmPortalBase	MicrosoftCrmPortalBase
   WebNotification	WebNotification	msdynce_PortalPrivacyExtensions	msdynce_PortalPrivacyExtensions
   MicrosoftCrmPortalBaseWorkflows	MicrosoftCrmPortalBaseWorkflows	MicrosoftCrmPortalDependencies	MicrosoftCrmPortalDependencies
   MicrosoftCrmPortalBaseSystemWorkflows	MicrosoftCrmPortalBaseSystemWorkflows	MicrosoftBingMapsHelper	MicrosoftBingMapsHelper
   MicrosoftCrmPortalBase	MicrosoftCrmPortalBase	MicrosoftGetRecordIDWorkflowHelper	MicrosoftGetRecordIDWorkflowHelper
   msdynce_PortalPrivacyExtensions	msdynce_PortalPrivacyExtensions
   MicrosoftCrmPortalDependencies	MicrosoftCrmPortalDependencies
   MicrosoftBingMapsHelper	MicrosoftBingMapsHelper
   MicrosoftGetRecordIDWorkflowHelper	MicrosoftGetRecordIDWorkflowHelper