When sending emails for RM Statements using the default BLANK FORM report option, a pdf hangs and a .docx comes through as .docx.htm extension in Fabrikam only

This article provides a solution to an issue where a pdf hangs and a .docx comes through as .docx.htm extension.

Applies to:   Microsoft Dynamics GP
Original KB number:   4464034


When trying to use the Word template functionality to send an e-mail for RM Statements with the default BLANK FORM report option, and using this extension for the customer statement:

  • .PDF causes GP to hand and you have to task-manager out of Dynamics GP.
  • .DOCX results in an email with a .DOCX .HTM extension instead of just .DOCX.


Even though the BLANK FORM displays on blank paper for the form, the SQL table (RM40501) stores a 1 (long form) as the form instead of a 5 (on blank paper). It's an issue in Fabrikam only, as live companies don't have any default report options. (CR 92466 - won't fix at this time.)


To work around this issue, your options include:

  1. Open the BLANK FORM option and toggle the form setting. Select a different form and save, and then select on blank paper again and save.
  2. Or create a brand new report option with on blank paper as the form.

More information

If you would like to see it fixed, log a product suggestion and include your business justification. Which will help to track customer votes to help increase the priority of this issue?