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Elevate your sales pitch using Copilot email assistance

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts Jun 16, 2023 - Oct 1, 2024

Business value

As a seller, you often struggle with writing effective emails to communicate with your customers. You might face challenges such as not knowing how to structure your emails, which information to include or exclude, or how to strike the right tone. This struggle can lead to poor customer engagement, lost sales, and damage to your brand image. Although organizations try to use templates, most of the emails you send can't be standardized, so templates aren't very useful in these scenarios.

Email assistance can provide tremendous value by addressing these challenges. As a language model trained on a vast collection of text, Copilot can generate personalized, high-quality emails that meet the specific needs of each customer. By using natural language processing (NLP) algorithms, Copilot helps you craft clear, concise, and compelling emails that resonate with your audience. This approach leads to improved customer engagement, increased sales, and an enhanced brand reputation. You can adjust the tone and length of the message to better resonate with customers and foster stronger connections. You can also customize the suggested content before you send it.

Feature details

Copilot helps you spend less time composing emails. With this feature, you can:

  • Select a predefined category or enter your text, and Copilot suggests content with specific prompts and actions.
  • Adjust the tone and length of the email.
  • Customize the suggested content before you send it.

A Copilot email in the rich text editor

Geographic areas

Microsoft is releasing this feature into the following Azure geographic areas:

  • Germany
  • Norway
  • Singapore
  • South Africa
  • Switzerland
  • United Arab Emirates
  • United States
  • Europe
  • Asia Pacific
  • United Kingdom
  • Australia
  • Brazil
  • Canada
  • India
  • Japan
  • France
  • Korea

Additional resources

Elevating email efficiency using Copilot in Dynamics 365 Sales and the rich text editor (blog)

Compose and send email messages using Copilot (docs)