Hello,
Thank you for posting in Q&A forum.
Based on the information you provided, I suggest you try the following steps to see if the problem can be solved:
- Reinstall the USB driver. Restart the computer after uninstalling the USB driver in the device manager. When you restart the computer, the driver will be automatically reinstalled.
- In the device manager, expand the Universal Serial Bus Devices option, right-click your device, and select Properties. Navigate to the Power Management tab, uncheck Allow the computer to turn off this device to save power, and click OK.
I hope the information above is helpful.
Best regards
Zunhui
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