Exchange Online中设置自动转发到外部邮箱的规则，但被外部邮箱拒收。错误代码：550 5.7.501

Question

大家好

我有E3的订阅。我在Exchange online里面设置自动转发的规则。例如：发送邮件时如果收件人中有user_a，那么自动在收件人中添加user_a_external。

想达到的目的是当有人向user_a发送邮件时，其office365的邮箱和外部邮箱均可收到邮件。

如果我使用outlook向user_a发送邮件，则user_a_external可以正常收到邮件。

现在的问题是：我使用Microsoft Flow，当满足某条件时，可以自动向user_a发邮件，但是转发到user_a_external的邮件却无法送达，出现550 5.7.501错误。

详细信息如下：

================================================

向以下收件人或组传递邮件失败 :

user_a_external(外部邮箱地址)

你的邮件未送达，因为收件人的邮件提供程序拒绝了它。

 供管理员使用的诊断信息 :

生成服务器: HK2PR0401MB1250.apcprd04.prod.outlook.com

Total retry attempts: 1

user_a_external(外部邮箱地址)

Remote Server returned '550 5.7.501 Access denied, spam abuse detected. For more information please go to http://go.microsoft.com/fwlink/?LinkId=526653'

原始邮件头:

Authentication-Results: xxxxx.onmicrosoft.com; dkim=none (message not signed)

header.d=none;xxxxx.onmicrosoft.com; dmarc=none action=none

header.from=xxxxx.onmicrosoft.com;

Received: from HK2PR0401MB1249.apcprd04.prod.outlook.com (10.165.179.139) by

HK2PR0401MB1250.apcprd04.prod.outlook.com (10.165.179.140) with Microsoft

SMTP Server (version=TLS1_2,

cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256) id 15.20.407.7; Sun, 14

Jan 2018 17:04:32 +0000

Received: from HK2PR0401MB1249.apcprd04.prod.outlook.com

([fe80::cd09:5eca:71c7:d639]) by HK2PR0401MB1249.apcprd04.prod.outlook.com

([fe80::cd09:5eca:71c7:d639%13]) with mapi id 15.20.0407.009; Sun, 14 Jan

2018 17:04:32 +0000

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From: Admin <adminuser>

To: user_a<user_a的内部邮箱>

Subject: =xxxxxxxxxxxxxxxx

Thread-Topic: =?ssssssssssssssss+o6E=?=

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Date: Sun, 14 Jan 2018 17:04:32 +0000

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Answer 1

Hi Aiueo2018_a,

既然你确定是同一个邮箱注册的话，你可以尝试以下步骤：

1. 登陆论坛
2. 点击你的头像> 查看活动>隐私信息。

如果这里还看不懂私信的话，请在那个英文的帖子里回复Lance关于这个问题 (比方，确认Lance是否给你发送过私信）。

Regards,

Alan

Answer 2

Hi Alan

谢谢！

但我似乎遇到了另一个问题。。。

英文的那个帖子是我用同一个邮箱注册的（不知道为何会注册成功，所以最初我以为英文版和中文版社区是分开的），但我现在每次登录都是现在这个账号，所以无法查看Lance给我发的私信。

Regards,

Aiueo2018_a

Answer 3

Hi Aiueo2018_a,

我的同事Lance 正在帮你处理这个case (链接在他的第一次回复中）。 所以， 你可以继续和他在那个case里继续交流。 

Regards,

Alan

Answer 4

Hi Lance

感谢您的回复。

是的，那个帖子也是我发的。抱歉，我以为是分开管理的。

另外，英文帖子由于是第一次发帖，有些限制之前不太清楚。比如有些邮件地址虽然我使用了虚构的信息，但还是被隐藏了。可能会对问题描述产生一些影响。

我的英语不好，用英语可能无法准确描述一些问题，所以特意在中文社区也发了一个。

如果您能在任何一个帖子中继续提供帮助，我将非常感谢！

Thanks

Aiueo2018_a

Answer 5

Hi Aiueo2018_a,

我注意到你用英文在下面的链接po了一个相同内容的帖子。如果你们是同一个人并且是同样的问题，为了避免重复的排错，我会在那个帖子里继续帮助你。

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_exchon-mso_o365b/remote-server-returned-550-57501-access-denied/1b9adda2-0cfe-4d86-b8c4-189accf1d6a1?messageId=859e68ed-ce36-4d3f-b533-45904b521a72

感谢你的合作。

Thanks,

Lance