word2016中插入超链接，显示无法打开，添加受信任位置没有效果

Question

Answer 1

不光Word中，Outlook邮件及Excel文档里也是如此，可能是安全策略调整。参阅Office经验总结文档，里面有一两条专门针对此项。

Answer 2

Thank you for reaching out and sharing the screenshot. I’ll be happy to assist.

The message you’re seeing usually means one of the following:

• Word’s security settings are blocking the hyperlink
• The link is invalid or broken, or the server is unavailable
• There are network restrictions such as regional blocks, firewalls, or VPN interference
• The content is private or has been removed.

Before we proceed, please confirm:

1. Can you open the link in your browser outside of Word?
2. Is the PC connected without VPN, proxy, or firewall blocks?
3. Have there been any recent changes to your network or security settings?
4. Do other HTTPS links open in Word, or is it only this site?

While waiting for your reply, please try the following:

1. Test in a browser. Open the link in Edge or Chrome. If it fails, the issue is network-related.
2. Clear Word’s web cache. Close Word, press Windows+R, type %temp%, delete temp files, and restart Word.
3. Check Internet Options. Control Panel > Internet Options > Security tab > Internet > Custom level. Enable file download and access data sources across domains.
4. Adjust Protected View. File > Options > Trust Center > Trust Center Settings. Temporarily disable Protected View and allow external content.
5. Test another network. Try a hotspot. If it works, your main network or ISP is blocking it.
6. Review Trusted Locations and Macro Settings. Ensure the document’s folder is trusted and macros aren’t blocking links.
7. Disable add-ins. File > Options > Add-ins. Disable all, restart Word, and test again.
8. Repair Office. Control Panel > Programs > Programs and Features > Microsoft Office > Change > Quick Repair. If needed, run Online Repair.
9. Test Word Safe Mode. Hold Ctrl while opening Word. If it works, an add-in or template is the cause.
10. Update Office. File > Account > Update Options > Update Now.

I found the same issue in this thread. Kindly check and try the steps provided and see if that works.

Let me know your answers to those questions and how these steps go.