Hi user, welcome in community
proceed in this way, press the WIN + X buttons and open terminal (admin), now type
net stop bits
net stop wuauserv
net stop cryptsvc
ren %systemroot%\System32\Catroot2 oldcatroot2
net start cryptsvc
del /f /q %windir%\WindowsUpdate.log
del /f /s /q %windir%\SoftwareDistribution*.*
Del "%ALLUSERSPROFILE%ApplicationDataMicrosoftNetworkDownloaderqmgr*.dat"
del %systemroot%\SoftwareDistribution\DataStore\Logs\edb.log
net start bits
net start wuauserv
after each command press enter
if you want you can create a text file from notepad, save it as All files type and give it a .bat extension
then run it as administrator
after doing so, let me know how it goes at next restart or shutdown
Elvis