![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 49%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYW%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Hi ,
I checked the minidump file and found that there were some bugs related to something, probably the sound card driver, and some app-related bugs.
First, you need to disable BitLocker:
BitLocker Steps: https://www.asus.com/support/faq/1047461/
Let's perform a BIOS update and install the chipset and sound card drivers.
Download and run, it will update the BIOS to the latest version. You can then use DDU to uninstall AMD and Nvidia graphics card drivers:
您可以使用 DDU：https://www.guru3d.com/download/display-driver-uninstaller-download/
Note: DDU is a third-party application used to completely remove and reinstall GPU drivers.
- Once downloaded, extract the DDU to a folder.
- Run the driver uninstaller on the Screen Uninstaller.exe, select the Model tab, select GPU. After uninstalling the GPU driver, uninstall the AMD and Nvidia graphics drivers.
- Click on the "First" option, select "Clean and Restart" and wait for the uninstallation to complete.
- After running DDU and installing the driver:
You will need to download the following drivers: AMD Chipset Driver, Realtek Audio Driver, AMD Graphics Card Driver, ASUS Touchpad Controller Driver, and Parade Retimer Driver
Open the Command Prompt (Admin) and run the following commands: sfc /scannow and dism /online /cleanup-image /restorehealth, wait for the process to complete and restart the PC.
Then perform a clean boot and uninstall the apps you don't use.
Note: This is a non-Microsoft website. The page appears to provide accurate and secure information. Pay attention to the advertisements on the website, which may promote products that are often classified as PUPs (Potentially Unwanted Products). Research carefully before deciding to download and install any product advertised on the website.
If you find this information useful, please provide feedback.
Thank you