今天收到邮件称“Microsoft 365 个人版 订阅付款未通过”，通过链接转到microsoft账户主页要求更新付款方式，点击按钮后不提供付款方式选项，下方“立即支付”按钮不起作用

Question

今天收到邮件称“Microsoft 365 个人版 订阅付款未通过”，通过链接转到microsoft账户主页要求更新付款方式，点击按钮后不提供付款方式选项，下方“立即支付”按钮不起作用

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

To update or change your payment method for your Office 365 Subscription,

1. Sign in to the Services & subscriptions page with your Microsoft account using this link: https://account.microsoft.com/services

Find your subscription in the list, select Manage, and then select Change how you pay.

When you select Change how you pay, you’ll see a list of your current payment options.

1. If you don’t see the option you want, select Add a new way to pay from that list and follow the on-screen instructions.

For reference, see:

更改Microsoft订阅付款方式和选项

If you are still having trouble with the payments, get in touch with the Microsoft Accounts & Billing support for assistance:

Go to this page: https://support.microsoft.com/en-us/home/contact

Type Talk to an agent then click Get Help.

At the bottom of the page click Contact Support. Sign in to your Microsoft account if needed. If you face the same issue with the affected account use a different account to contact Microsoft Support.

Select Other Products then Billing and Account Profile questions then Confirm.

Click Chat with a support agent in your web browser.

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