windows 11新账户进入时黑屏

Question

I created a new account on Windows 11, and when logging in, the screen is black, but the mouse pointer is visible, and clicking the left or right button produces an error sound. Logging out and back in, restarting explorer.exe, or pressing Win + Ctrl + Shift + B had no effect. Creating another account results in the same problem. (After restarting explorer.exe and entering the account, the desktop briefly flashes and then goes to a black screen.) Pressing Ctrl + Alt + Del in the black screen account shows the interface, and Task Manager can be opened. Additionally, the CPU on this computer is a bit outdated. May I ask what could be causing this? Are there any other troubleshooting steps or solutions that can be tried? Thank you very much.

Answer 1

您对问题的描述表明可能是 Windows 系统文件或用户配置文件服务损坏，而不是图形问题。

启动电脑，在 Windows 尝试加载（出现旋转圆点）时，按住电源按钮 5-10 秒强制关机。

重复此操作两次。

第三次启动时，Windows 将进入恢复环境，您可以从中访问系统修复、安全模式、命令提示符等。

请逐一尝试每个选项，然后查看 Windows 是否能够启动到稳定的系统。

转到“疑难解答” - “高级选项” - “启动修复”。

查看 Windows 启动是否可以自行修复。

转到“疑难解答” - “高级选项” - “系统还原”。

检查是否有可以回滚的还原点。