SLA table/entity reference (Microsoft Dynamics 365 Sales)

Contains information about the tracked service-level KPIs for cases that belong to different customers.

備註

The Microsoft Dynamics 365 Sales SLA table extends the Microsoft Dynamics 365 SLA table.

Customized columns/attributes

Microsoft Dynamics 365 Sales modifies the definition of columns/attributes defined in other solutions. Listed by SchemaName.

ObjectTypeCode

Changes from ObjectTypeCode (Microsoft Dataverse)

ObjectTypeCode Choices/Options

Value	Label
10456	Derived insights related entity
10457	Entity derived insights
10458	External CRM
10459	External Record
10460	msdyn_rawinsight
10461	msdyn_rawinsightentitylink
10462	Tagged Record
10463	Copilot for Sales customer list
10464	msdyn_vivaentitysetting
10465	msdyn_vivaorgextensioncred
10466	msdyn_vivaorgsetting
10467	msdyn_vivausersetting
10468	Sales Copilot Insight
10469	Org level settings for Sales Copilot apps
10470	Sales Copilot User Setting
10471	App profile
10472	Application Extension
10473	Application Tab Template
10474	App profile role mapping
10475	Notification Field
10476	Notification Template
10477	Session Template
10478	Template Parameter
10484	Channel Integration Framework v1.0 Provider
10485	Notification Field (Deprecated)
10486	Notification Template (Deprecated)
10487	App Parameter Definition (Deprecated)
10488	Session Templates (Deprecated)
10489	Application Tab Template (Deprecated)
10490	Parameter (Deprecated)
10491	Template Tag (Deprecated)
10492	Application Type (Deprecated)
10501	Channel Integration Framework v2.0 Provider
10503	Conversation Data (Deprecated)
10504	KPI Event Data
10505	KPI Event Definition
10506	Session Data (Deprecated)
10507	Session Participant Data (Deprecated)
10508	Channel Definition
10509	Channel Definition Consent
10510	Channel Definition Locale
10511	Channel Instance
10512	Channel Instance Account
10513	Channel Message Attachment
10514	Channel Message Context Part
10515	Channel Message Part
10516	Consuming Application
10517	msdyn_DefExtendedChannelInstance
10518	msdyn_DefExtendedChannelInstanceAccount
10519	Productivity pane configuration
10520	Pane tab configuration
10521	Pane tool configuration
10523	Agent script
10524	Agent script step
10526	Action Input Parameter
10527	Action Output Parameter
10528	Macro Action Template
10529	Macro Solution Configuration
10530	Macro Connector
10531	Macro Run History
10532	Parameter definition
10535	Adaptive Card Configuration
10536	Smartassist configuration
10538	Read Tracker
10539	Read tracking enabled information
10540	Microsoft Teams Graph resource Entity
10541	msdyn_msteamssetting
10542	msdyn_msteamssettingsv2
10543	Microsoft Teams Collaboration entity
10544	Teams Dialer Admin settings
10545	Teams Contact Suggestion by AI
10546	Contact suggestion rule
10547	Contact suggestion ruleset
10548	Microsoft Teams chat association entity
10549	Microsoft Teams chat suggestion
10550	Microsoft Orgchart node entity
10551	Forecast Manual Adjustment History
10552	Distributed Lock
10553	Entity Delta Change
10554	File Upload Status Tracker
10555	Forecast
10556	Forecast Configuration
10557	Forecast definition
10558	Forecasting Cache
10559	Forecast Insights
10560	Forecast
10561	Forecast Prediction Data
10562	Forecast Prediction Status
10563	Forecast recurrence
10564	Recompute Tracker
10565	Forecast Recurrence
10566	ShareAs Configuration
10567	Customer email communication
10568	GDPRData
10569	ODOSFeatureMetadata
10570	ODOSMetadata
10571	Recurring Sales Action
10572	Recurring Sales Action V2
10573	msdyn_relationshipinsightsunifiedconfig
10574	siconfig
10575	SI Key Value Config
10576	Usage Metric
10577	Action Card Regarding
10578	Action Card Role Setting
10579	EntityRankingRule
10580	flowcardtype
10581	salesinsightssettings
10582	Action Card Usage
10583	Action Card Usage Aggregation
10584	Auto Capture Rule
10585	Auto Capture Settings
10586	UntrackedAppointment
10587	Suggested Activity
10588	Suggested Activity Data Source
10589	Suggested Contact
10590	Suggested Contacts Data Source
10591	Notes analysis Config
10592	icebreakersconfig
10593	dealmanageraccess
10594	Deal manager settings
10595	Account KPI Item
10596	Activity Analysis CleanUp State
10597	Relationship Analytics Config
10598	Contact KPI Item
10599	Daily Kpis for account
10600	Daily kpis for contact
10601	Daily kpis for lead
10602	Daily kpis for Opportunity
10603	Lead KPI Item
10604	Most Contacted
10605	Most Contacted By
10606	Opportunity KPI Item
10607	Relationship Analytics Metadata
10608	Similar entities feature importance
10609	wkwcolleaguesforcompany
10610	wkwcolleaguesforcontact
10611	wkwconfig
10612	Attribute Influence Statistics
10613	Prediction Computation Operation
10614	Prediction Model Status
10615	Prediction Scheduled Operation
10616	Predictive Model Score
10617	Predictive Score
10618	Predictive Scoring Sync Status
10619	Real Time Scoring
10620	Real Time Scoring Operation
10621	Submodel Definition
10622	Time spent in BPF
10623	Training Result
10624	OpportunityModelConfig
10625	LeadModelConfig
10626	ModelPreviewStatus
10627	Profile Album
10628	Post Configuration
10629	Post Rule Configuration
10630	Wall View
10631	Filter
10632	Customer Voice alert
10633	Customer Voice alert rule
10634	Customer Voice survey email template
10635	Customer Voice file response
10636	Customer Voice localized survey email template
10637	Customer Voice project
10638	Customer Voice survey question
10639	Customer Voice survey question response
10640	Customer Voice satisfaction metric
10641	Customer Voice survey
10642	Customer Voice survey invite
10643	Customer Voice survey reminder
10644	Customer Voice survey response
10645	Customer Voice unsubscribed recipient
10646	Customer Service Key Value Configuration
10647	AddToCalendar style
10648	basestyle
10649	Button style
10650	Code style
10651	Column style
10652	Content Block
10653	Divider style
10654	General styles
10655	imagestyle
10656	Layout Style
10657	QR code style
10658	Text style
10659	Video style
10660	App state
10661	CSAdminConfig
10662	Custom API Ruleset Configuration
10663	Decision contract
10664	Decision rule set
10665	Rulesetentitymapping
10666	Routing diagnostic item
10667	Routing diagnostic
10668	Template Rule Set
10669	Inbox card configuration
10670	Inbox Configuration
10671	Inbox Entity Configuration
10672	App Profile Copilot Configuration
10673	Swarm
10674	Swarm participant
10675	Swarm participant rule
10676	Swarm role
10677	Swarm skill
10678	Swarm template
10679	Autonomous case creation and update rules
10680	Entity Attachment
10681	Time Tracker
10682	Customer feedback survey
10683	Customer feedback survey invite
10684	Customer feedback survey response
10685	msdyn_surveyconfig
10686	Survey setting
10687	Entity Attribute Prediction Rule
10688	Email Sentiment
10689	Master Entity Routing Configuration
10690	Routing Rule Set Setting
10691	Assignment Configuration
10692	Assignment Configuration Step
10693	Capacity Profile
10694	Overflow Action Config
10695	Preferred Agent
10696	Preferred Agent Customer Identity
10697	Preferred Agent Routed Entity
10698	Routing configuration
10699	Routing configuration step
10700	Bot Channel Registration
10701	Channel Configuration
10702	Channel State Configuration
10703	Provisioning State
10704	AdminAppState
10705	Agent Status history
10706	Power BI Configuration
10707	Authentication Settings
10708	Auth Settings Entry
10709	Quick reply
10710	Entity Routing Context
10711	Channel Capability
10712	Conversation Action
10713	Conversation Action Locale
10714	Conversation Message Block
10715	DeletedConversation
10716	Deprecated Workstream Entity Configuration
10717	Entity
10718	Ongoing conversation (Deprecated)
10719	Live work item event
10720	Work Stream
10721	Masking Rule
10722	Auto block rule
10723	Bot Channel Registration Secret
10724	Omnichannel channel api conversation privilege
10725	Omnichannel channel api message privilege
10726	Channel api method mapping
10727	External context
10728	Flagged spam
10729	Language
10730	Conversation
10733	Context item value
10734	Live Work Item Participant (Deprecated)
10735	Conversation Sentiment
10736	Context variable
10737	Localization
10738	OC Payment Profile
10739	Recording
10740	Omnichannel Request
10741	Rich message
10742	Rich message map
10743	Rule Item
10744	Sentiment daily topic
10745	Sentiment daily topic keyword
10746	Sentiment daily topic trending
10747	Session
10748	Session Participant Event
10749	Session Sentiment
10750	Message
10751	Tag
10752	Geo Location Provider
10753	Omnichannel Configuration
10754	Omnichannel Personalization
10755	Omnichannel Queue (Deprecated)
10756	Omnichannel Sync Config
10757	Operating Hour
10758	Personal quick reply
10759	Personal sound setting
10760	Persona Security Role Mapping
10761	Presence
10762	Provider
10763	RoutingRequest
10764	Search Configuration
10765	Sentiment analysis
10766	Session event
10767	Session participant
10768	Audio File
10769	Sound notification setting
10770	Transcript
10771	UR notification template
10772	UR Notification Template Mapping
10773	User settings
10774	Self service
10781	Agent capacity update history
10782	Bookable Resource Capacity Profile
10783	Work stream capacity profile
10784	Conversation Capacity profile
10785	Agent Capacity Profile Unit
10786	Agent Channel State
10787	Agent Status
10788	Agent Group
10789	Agent Group Language
10790	Agent Group Membership
10791	Agent Group Region
10792	Agent Language
10793	Agent Region
10794	Language Hierarchy
10795	Region
10796	Conversation Characteristic
10797	Session Characteristic
10798	Skill Attachment Rule
10799	Attach Skill
10800	Model training details
10801	Training data import configuration
10802	Characteristic mapping
10803	Training record
10804	Skill finder model
10805	Effort estimate
10806	Effort estimation model
10807	Effort model training details
10808	ConversationInsight
10809	Active ICD Extension
10810	Entity-Workstream Map
10811	ICD Extension
10812	Lock Status
10813	Omnichannel agent assignment custom api privilege
10814	Conversation Action Item
10815	Conversation Aggregated Insights
10816	Comment
10817	Conversation Participant Insights
10818	Conversation Participant Sentiment
10819	Conversation Question
10820	Conversation Segment Sentiment
10821	Conversation Sentiment
10822	Conversation Signal
10823	Conversation Subject
10824	Conversation Summary Suggestion
10825	Conversation System Tag
10826	Conversation Tag
10827	Recording (Deprecated)
10828	SCI Conversation
10829	Custom Email Highlight
10830	Custom Highlight
10831	Custom Publisher
10832	EnvironmentSettings
10833	UserSettings
10834	CatalogEventStatusConfiguration
10835	Configuration
10836	Trigger
10837	Triggers To Sdk Message Processing Steps
10838	EventParameterMetadata
10839	TrackingContext
10840	Marketing feature configuration
10841	msdynmkt_experimentv2
10842	ACS channel instance
10843	ACS channel instance account
10844	Infobip channel instance
10845	Infobip channel instance account
10846	Link mobility channel instance
10847	Link mobility channel instance account
10848	MockSmsProvider channel instance
10849	MockSmsProvider channel instance account
10850	TeleSign channel instance
10851	TeleSign channel instance account
10852	Twilio channel instance
10853	Twilio channel instance account
10854	Vibes channel instance
10855	Vibes channel instance account
10856	Predefined Placeholder
10857	Metadata Entity Relationship
10858	Metadata Item
10859	Metadata Store State
10860	DigitalSellingActiveTask
10861	DigitalSellingCompletedTask
10862	Sales Tag
10863	Sequence
10864	Sequence Stat
10865	Sequence Target
10866	Sequence Target Step
10867	Sequence Template
10869	sabackupdiagnostic
10870	SABatchRunInstance
10871	salesroutingdiagnostic
10872	SARunInstance
10873	Segment
10874	segmentsetting
10875	Segment property
10876	SegmentsUtil
10877	Assignment Rule
10878	Seller attribute
10879	Seller attribute value
10880	Assignment Map
10881	Sales Assignment Setting
10882	Sales routing run
10884	Extended User Setting
10885	Sales acceleration insights
10886	Sales Acceleration settings
10887	Insight
10888	Work List Suggestion
10889	Work list suggestion source
10890	Work List View Configuration
10891	Work Queue Record
10892	Work Queue Record State
10893	Work list user setting
10894	WQDataSource
10895	Suggestion Assignment Rule
10896	Suggestion Principal Object Access
10897	Suggestion Seller Priority
10898	Data Hygiene Setting Info
10899	Duplicate Detection Plugin Run
10900	Duplicate Lead Mapping
10901	Lead Hygiene Setting
10902	Linked Entity Attribute Validity
10903	Sales provisioning request
10904	SalesOmnichannel Message
10905	Text message template
10906	Data Analytics Admin Settings (Deprecated)
10907	Data Analytics Report
10908	Insights
10909	Sales acceleration reports
10911	Bot Session
10912	Automated action rule
10913	Automated action rules mapping
10914	Agent Copilot Setting
10915	Copilot Summarization Setting
10916	intent
10917	intentattribute
10918	intentattributeset
10919	intentattribute_entity
10920	Intent Config
10921	intententity
10922	LOB Backfill Status
10923	Line of Business
10924	msdyn_intentfamily_harvestingconfiguration
10925	msdyn_intentfeature_configuration
10926	Intent Group Condition
10927	msdyn_intentharvesting_batchjobstatus
10928	msdyn_intentharvesting_batchjobstatusdetail
10929	msdyn_intentharvesting_provisioning_status
10930	Intent Solution Map
10931	msdyn_intentsolution_mappingconfiguration
10932	Case Enrichment
10933	Case follow up and closure configuration
10934	Case Suggestion
10935	Case Suggestion Request Payload
10936	Case Suggestions Data Souce
10937	Agent Preference For Copilot
10938	Copilot assisted case form fill settings
10939	Copilot Interaction
10940	Copilot Interaction Data
10941	Copilot knowledge interaction
10942	Copilot Transcript
10943	Copilot Transcript Data
10944	KB Enrichment
10945	Knowledge Article Suggestion
10946	Knowledge Article Suggestion Data Source
10947	Next Action
10948	Service Copilot Plugin
10949	Service Copilot Plugin Action
10950	Service Copilot Plugin Role
10951	Suggestion Interaction
10952	Suggestion request payload
10953	Suggestions Model Summary
10954	Suggestions Setting
10955	Data Analytics User Customized Report
10956	Data Analytics Dataset
10957	Data Analytics Workspace
10958	Report Bookmark
10959	Agent Resource Forecasting
10960	[Deprecated] Dynamics Customer Service Analytics
10961	Case Topic
10962	Case Topic Setting
10963	Case Topic Summary
10964	Case topic Incident mapping
10965	Customer Service historical analytics
10966	Forecast
10967	Knowledge analytics
10968	Model Customization analytics
10969	UR RecordRouting Real-time Analytics
10970	Forecast Summary and Setting
10971	Keywords Description Suggestion Setting
10972	Conversation Summary Interaction
10973	Conversation Summary Setting
10974	Conversation Topic
10975	Conversation Topic Setting
10976	Conversation Topic Summary
10977	Conversation topic Conversation mapping
10978	Omnichannel historical analytics
10979	Omnichannel voice historical analytics (preview) (Deprecated)
10980	Omnichannel Realtime analytics
10981	Copilot Analytics

See also

Dataverse table/entity reference
Dataverse Web API Reference
sla