outlook無法夾帶檔案寄送

Question

您好:

平日outlook(hotmail)寄送郵件往來正常

今天突然發現,無法夾帶檔案寄送郵件傳送

其他測試都正常,可以收到夾帶檔案信件

郵箱空間也有剩餘空間,麻煩提供此問題的處理方式,謝謝

系統管理員的診斷資訊:

產生的伺服器: TYCP286MB2431.JPNP286.PROD.OUTLOOK.COM

******@hotmail.com
Remote server returned '550 5.7.520 Message blocked because it contains content identified as spam. AS(4810)'

原始郵件標頭:

Received: from TYCP286MB1087.JPNP286.PROD.OUTLOOK.COM (2603:1096:400:ab::10)
 by TYCP286MB2431.JPNP286.PROD.OUTLOOK.COM (2603:1096:400:18f::7) with
 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6954.28; Mon, 6 Nov
 2023 05:16:30 +0000
Received: from TYCP286MB1087.JPNP286.PROD.OUTLOOK.COM
 ([fe80::1122:81f4:6469:ba66]) by TYCP286MB1087.JPNP286.PROD.OUTLOOK.COM
 ([fe80::1122:81f4:6469:ba66%4]) with mapi id 15.20.6954.028; Mon, 6 Nov 2023
 05:16:30 +0000
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: =?big5?B?t6ggrEbATQ==?= <******@hotmail.com>
To: =?big5?B?t6ggrEbATQ==?= <******@hotmail.com>
Subject: 132
Thread-Topic: 132
Thread-Index: AQHaEHBkBu3BtxBhBk2mO7DMfFhVcg==
X-MS-Exchange-MessageSentRepresentingType: 1
Date: Mon, 6 Nov 2023 05:16:30 +0000
Message-ID: <******@TYCP286MB1087.JPNP286.PROD.OUTLOOK.COM>
Accept-Language: zh-TW, en-US
Content-Language: zh-TW
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator: <******@TYCP286MB1087.JPNP286.PROD.OUTLOOK.COM>
msip_labels:
MIME-Version: 1.0
X-TMN: [nZ/98MZx3Bx5jIjm3az/NVN6x1co7Nsr]
X-MS-PublicTrafficType: Email
X-MS-TrafficTypeDiagnostic: TYCP286MB1087:EE_|TYCP286MB2431:EE_
Return-Path: ******@hotmail.com
X-MS-Office365-Filtering-Correlation-Id: 4cdaa6e8-78b3-42fa-bb2e-08dbde87890b
X-Microsoft-Antispam: BCL:0;
X-Microsoft-Antispam-Message-Info:
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
X-MS-Exchange-AntiSpam-MessageData-ChunkCount: 1
X-MS-Exchange-AntiSpam-MessageData-0:
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Answer 1

Hello,

My name is Jackson and thank you for your question.

My sincere apologies for the problem with your emails, I am a user myself and understand how frustrating this can be.

Several users seems to be experiencing this same issue at the moment especially emails with attachments, this is an indication its an issue with the Microsoft service. This has been reported and I will advise you try it much later, however we can try the basic troubleshooting's below for message issues;

To help protect you and your recipients against computer viruses, Outlook blocks the sending and receiving of certain types of files (such as .exe and certain database files) as attachments. see details;

https://support.microsoft.com/office/434752e1-02d3-4e90-9124-8b81e49a8519

1. Check if you have sufficient email storage space and if not delete some items to free up more storage space; https://go.microsoft.com/fwlink/?linkid=2218097
2. Add senders to the safe senders list: open Outlook, > go to settings > select See all Outlook settings > spam email > safe senders and domains > Add sender email https://support.microsoft.com/office/470d4ee6-e3b6-402b-8cd9-a6f00eda7339
3. Check rules that may be active and direct emails to spam https://support.microsoft.com/office/4b094371-a5d7-49bd-8b1b-4e4896a7cc5d
4. Check the blocked senders list to ensure senders were not added by accident; Go to Settings > See all Outlook settings > Mail > Junk Email > Blocked senders.

See more tips to help with the email issue in the link;

https://support.microsoft.com/office/d39e3341-8d79-4bf1-b3c7-ded602233642

To speak to someone from the Microsoft account teams please use the chat link below and then you can request a call back. type in the account issue in the search scroll down to see the chat with support option;

https://support.microsoft.com/home/contact

Warm regards.

Answer 2

Thank you for your feedback,

This was an emerging issue that affected multiple users and the issue seem to have been fixed now as the service is been gradually restored.

Warm regards,

Jackson E.