Can't activate family off365 for a family member on a new notebook.

Question

My family subscribes to Microsoft365. My Microsoft account is added and validated. However, I could not use an offline version of Office365 on a family notebook. Copilot AI indicate this is a known issue but indicate several steps to fix it. I tried but it does not work.

Answer 1

您好，感谢您联系 Microsoft Q&A。

1. 尝试在 Word 中编辑文档时看到的激活错误消息是什么？
2. 新笔记本是否已预装 Office 应用？ （打开任何办公应用，转到文件>帐户>检查设备上安装的 Office 应用程序的版本）
3. 请问您是否已经尝试过使用 Office 卸载程序疑难解答删除 Office 应用程序并从您的 Microsoft 帐户重新安装它们？

Office 卸载程序疑难解答 - https://aka.ms/SaRA-officeUninstallFromPC

从 Microsoft 帐户重新安装 Office - https://www.office.com/

（转到应用程序并选择安装应用程序）。

让我知道进展如何。