Hotmail 無法登入也無法換密碼

Question

• 我的hotmail帳號被鎖(******@hotmail.com)，透過表單方式想要取回帳號，試了4次完全無用，裡面提到的問題已經有完全回答，尤其是再MAIL聯絡人跟郵件主旨的部分，搞不懂還需要多詳細的資料，密碼KEY了但可能只差大小寫或是有特殊符號，郵遞區號說真我主要生長地也KEY了，但完全沒任何提示，誰會答得出來，提示問題也是，沒有問題誰會得出答案。
• 而且有KEY 手機驗證功能完全沒辦法使用。

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

Alternatively, if your account was suspended in error, you can submit an appeal directly to Microsoft using the link below. Microsoft will review your appeal in accordance with its policies and send any updates or questions to the email address you provide.

https://www.microsoft.com/digitalsafety/appeal