When users install a black and white printer, it gives an elevation error #740

Question

In our domain, we install the drivers and printerwizard as admin. Users are allowed to add their own printers. This works fine for every printer except for our black and white printer. Whenever a user tries to install that it throws the error.

"That didn't work
We can't install this printer right now.
Try again later or contact your network administrator for help.

error code #740"

When looking online i found a lot of "workarounds" that involve opening cmd as admin and running rundll32 printui.dll,PrintUIEntry /il

This isn't really viable and i would like to find the underlying core issue.

Can anyone help with this?

Answer 1

Hello there,

In most cases, Error 740 occurs if users don’t have sufficient administrative privileges to install the printer wizard. However, this error can occur even when logged in with an administrator account.
In some cases, Error 740 occurs for printers that use Type 3 PCL6 x64 drivers can occur due to Corrupted and incompatible printer drivers.

So you must either run the procmon or Sysmon to identify the core issue.

Process Monitor is an advanced monitoring tool for Windows that shows real-time file system, Registry and process/thread activity. You can get the tool from here https://learn.microsoft.com/en-us/sysinternals/downloads/procmon

System Monitor (Sysmon) is a Windows system service and device driver that, once installed on a system, remains resident across system reboots to monitor and log system activity to the Windows event log.You can get the tool from here https://learn.microsoft.com/en-us/sysinternals/downloads/sysmon

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Answer 2

I just had this on Windows 11 trying to install from a Server 2022 printserver... I was only able to fix it by first installing the actual printer drivers, then I could also install from the print share without error.

Answer 3

We had the same problem on Wins 10. Instead of fixing the driver, we were able to add the printer simply using the wizard after Clicking "The printer that I want isn't listed"