SMS_SERVICE_CONNECTOR : Generic Download worker failed to download entity "Policy"

Vid3al 96 Reputation points
2024-04-04T10:58:01.7066667+00:00

MCM_2309.

For no valid reason, all of a sudden from 30/03/2024, to date, we are detecting this event every 15 minutes.

Is anyone detecting the same anomaly ?

Generic Download worker failed to download entity "Policy" with GatewayException error -2146233088 from: https://eu.gateway.configmgr.manage.microsoft.com/api/gateway, status code: 406, code: failEntityRequest, message: [An error occurred sending the request.], activity ID: xyxyxyxy-yxyx-yxyx-yxyx-yxyxyxyxyxyx. Code: failEntityRequest

Message: An error occurred sending the request.

Microsoft Intune Configuration
Microsoft Intune Configuration
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Configuration: The process of arranging or setting up computer systems, hardware, or software.
1,917 questions
Microsoft Configuration Manager
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4 answers

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  1. Anthony Meluso 31 Reputation points
    2024-05-10T13:23:01.72+00:00

    The Intune support team tried to get the Config Manager team to pick up the ticket, but they refused. I did notice this advisory in the admin console yesterday. Not sure if it's related.

    Some admins' co-managed devices are missing endpoint protection policies after applying a Configuration Manager update - IT791333

    This issue specifically impacts endpoint protection policies on co-managed devices managed by Microsoft Intune where admins have updated to Microsoft Configuration Manager version 2403 or 2309 HFRU. Other policies and devices managed in Microsoft Intune aren't impacted.

    Our fix has completed the initial validation stages and we're deploying it to our internal test environment for further validation. Additionally, we've identified a short-term mitigation which should provide relief until our long-term fix is in place and included the information regarding this short-term mitigation in our "More info" section. We expect that our fix will begin deployment to your environment on Monday, May 13, 2024, and should complete and resolve the issue on Friday, May 17, 2024.

    https://learn.microsoft.com/en-us/mem/configmgr/core/servers/deploy/install/release-notes#endpoint-protection

    2 people found this answer helpful.

  2. Patel, Angoor 0 Reputation points
    2024-04-04T18:23:37.6133333+00:00

    I believe SCCM server component is not able to pull the required policy from the Intune through URL mentioned in the error message. I am also seeing this issue on 2309 since applying Hotfix Rollup KB25858444


  3. JD (COM) 5 Reputation points
    2024-04-09T21:51:24.64+00:00

    I believe I have found the fix; however I will not be able to confirm until 4/11/2024. reason being we are part of a shared tenant we have to request global admin to perform the operations and that can't happen for me till Thursday.

    I was on a support call for a different issue, but they spoke about this issue.

    This is a post upgrade step to KB25858444

    There is no mention of this in the KB release site. here is the link https://learn.microsoft.com/en-us/mem/configmgr/hotfix/2309/25858444

    In this link https://learn.microsoft.com/en-us/mem/configmgr/core/plan-design/changes/whats-new-in-version-2309 scroll down to cloud-attached management and read the note User's image

    The note is misleading in that not only does this need to happen when you have a CMG but if you have co-management or cloud attach where you created a web (server) app you need to elevate to global admin and navigate to the location in the note right click on the web server app and update application settings which should fix the issue.

    If someone can verify that would be great otherwise I will post on 4/11/2024 once I have completed with the correct permissions.


  4. Patel, Angoor 0 Reputation points
    2024-05-14T15:23:59.9133333+00:00

    SMS_SERVICE_CONNECTOR is green now. Thanks!

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